Add User Account

You can view and change account properties from the Accounts menu.

1. Click the down arrow on the Accounts button and select Add User Account. The ACM - Account Properties pop-up window displays.

Note: The Client ID is automatically generated and cannot be changed.

2. Enter the new user's First Name and Last Name.
3. Enter the new user’s Business Email.
   
   Confirm the MFA method with the user. If the user wants to use email authentication for MFA, the email address on the account must match the email address for authentication. Users must have access to this email address outside of the RDP (Cloud) environment – either locally on their desktop or via their smart device.
4. Select the appropriate checkboxes:
   • Disabled: Select this if you do not wish to enable the account.
   • Client Admin: Grant Admin status for this user.
5. The Display Name and Logon are automatically created and will display after the user is added.
6. When you have finished entering the information, click Add.
7. A window displays with the user's automatically generated, unique account password. You also have the ability to create another user from this window.
1. If desired, provide the new user their password by copying and pasting it: copy the password by right-clicking on it and selecting Copy from the menu that displays.
2. To create another user, click Yes. It returns you to the ACM-Account Properties screen.
3. Selecting No returns you to the Account screen.
8. Click OK on the MFA ENABLED popup notification. Updates to MFA settings may take up to 60 minutes to take effect.

Password Policy

The password must contain a minimum of 7 characters and cannot contain any part of the login name. Additionally, it must have at least 3 of the 4 following items:

• Uppercase letter
• Lowercase letter
• Number
• a special character (!, @, #, $, %)