Apply Credits to Debits on a Transaction

You can manually apply any account-level credits to debits on a transaction. If you also use Applied CSR24 and Applied Pay, you can configure CSR24 to apply credits to debits automatically in Epic when a client pays in full from the Self-Service Portal or the MobileInsured app (you must still apply credits manually for partial payments). Refer to Payment Methods in the CSR24 help file for information on enabling this option.

4. Do one of the following:
   

   • Click Actions > Apply Credits to Debits on the options bar.

   • Click Actions > Apply Credits to Debits on the menubar.

   • Right click the transaction and select Apply Credits to Debits.

5. Select the Agency to which to apply credits.

6. Choose an Accounting month and year in the dropdown menus, or select the Latest month of credit and debit selected radio button.

7. Determine how you would like to display the lists of credit and debit items. Click the Credits and Debits view filters in the list headers and select from the following:
   

   • By Item #: Display all items separately.

   • By Installment #: Roll up all installment items in the same plan into a single row.

   • By Bill #: Roll up all items included on the same bill into a single row.

8. To change the columns that display in the lists or the order in which they display, click the Select Columns link labels in the list headers.

9. Up to 500 outstanding Credits and 500 Debits display. If more than 500 outstanding items exist for either list, the credits or debits with the lowest item numbers display. A count of the number of items displayed and the total number available displays below each list. Items that display in bold have pending processes and cannot be applied. Click here for examples of pending processes.

   • A suspended receipt is associated to the item.
   • The item is fully or partially paid or written off on a suspended premium payable or producer/broker payable reconciliation statement.
   • Another user is applying debits or credits to the same item.
   • The item is a PYMT associated to a receipt that is currently being adjusted.

To view more items in either list, click and drag the edges of the screen to resize it, or click and drag the splitter between the Credits and Debits lists.

10. You can filter the list by specifying search criteria. To locate debits or credits that match specific criteria, use the search bar. All of your search results display in the list, even if there are more than 500.

    Apply a single filter (using the search fields) or multiple filters (using the Edit Filter button ) to narrow the list of debits or credits.

    

    1. Click the Edit Filter button .
    2. The Edit Filter pop-up window displays. Click the Add button  to add filters.
    3. Select and/or enter search criteria using the dropdown menus and fields. Click the Add button again to apply additional filters. Enter additional search criteria.
       
       Click the Delete button to remove a filter from the list.
    4. Click Finish when you have applied all of your desired filters.
       
       Hover over the Search where text to see the filter that is currently applied to the list.

    

    To clear the currently applied filter (for the current session only) and start over, click the Clear Filter link label. The search bar displays in blue when filters are applied and in gray when filters are cleared.

    

    1. Make a selection in the first dropdown menu.
    2. The choices available in the second dropdown menu vary, depending on your selection in the first dropdown menu:
    • Equals/Greater Than/Less Than/Does Not Equal: Enter the search criterion (e.g., the full description) in the field to the right, or select a date from the dropdown calendar (if applicable).   
    • Contains: Enter at least one character of the search criterion (e.g., part of the description, invoice number, etc.) in the field to the right.
    • Begins With: Enter the first character(s) of the search criterion.
    • Within Range: Search between two calendar dates. Click the down arrow to the right of each field to choose dates from the dropdown calendars.
    • Exclude/Include: Select to exclude or include items that meet the criterion selected in the first dropdown, or to display only items that meet that criterion.

    3. Click Find to apply the filter. Hover over the Search where text to see the filter that is currently applied to the list.
       
       To clear the currently applied filter (for the current session only) and start over, click the Clear Filter link label. The search bar displays in blue when filters are applied and in gray when filters are cleared.

    To save your current filter selection as the default for either the Credits or Debits list on the selected account, create Filter Defaults.
    
    Your filter defaults are unique to your user code and will not affect other users’ saved defaults.

    1. Click the Filter Defaults link label and select the Use as default checkbox on the Filter Defaults screen. The filter default applies to all accounts.

    2. Click OK to apply the filter default.
       
       To clear a filter default, click the Clear Filter link label, click the Filter Defaults link label, select the appropriate checkboxes in the Filter Defaults window, and click OK.

    To change the columns that display in either list or the order in which they display, click the Select Columns link. You can sort the items by any of the columns by clicking the column header. Click the column header again to sort in the reverse order.

To populate either list using the same search criteria every time you access this screen, set a default filter. Each list has its own Filter Defaults link label, so you can set different defaults if necessary. Each time you access the screen, the Credits and Debits lists load the first 500 items that meet your Filter Default criteria. To view all items that meet your criteria instead, perform the search again.

11. To change the columns that display in either list or the order in which they display, click the Select Columns link. You can sort the items by any of the columns by clicking the column header. Click the column header again to sort in the reverse order.
    
    The current PYMT transaction displays in the Credits list (if a credit amount) or the Debits list (if a debit amount).
12. Select the appropriate credit and debit items. You can select multiple debit items by pressing [Ctrl] while clicking or a range of items by pressing [Shift] while clicking. A running total of all debit items selected displays at the bottom.
13. Click Full Payment to apply the full amount of the credit to the debits.
    
    Click Partial Payment to apply part of the credit to the debits. If you click Partial Payment, enter the Amount to apply in the popup window and then click Finish or press [Enter].
    
    Note: The Partial Payment option is not available if you selected multiple debit items or if you selected the By Installment # or By Bill # option for the Debits list.
    
    Items that display in bold have pending processes and cannot be paid. Click here for examples of pending processes.
    • A suspended receipt is associated to the item.
    • The item is fully or partially paid or written off on a suspended premium payable or producer/broker payable reconciliation statement.
    • Another user is applying debits or credits to the same item.
    • The item is a PYMT associated to a receipt that is currently being adjusted.

14. As you apply the PYMT against other items, the Total value at the top of the list is updated to show the total amount of the PYMT that has been applied.
    
    Note: Click the Undo button to undo an edit in either the Credits or Debits list.

15. Click Finish to pay the selected receivables or Cancel to close the Pay Receivables window without paying.
    
    If you click Finish and you have not applied the entire payment amount, the Payment Balance Verification window displays, prompting you to apply the remaining balance to the Account or to a Policy. Select the desired radio button and click Finish, or click Cancel to continue paying individual items on the Items tab.

16. Click Finish to complete the workflow.