View an Activity Timeline

The Activity Timeline on-demand report provides a complete picture of an activity's life cycle. You can access the report from any Activity list or from the Configure area. If you run the report on an activity code in Configure, it provides the generic life cycle. If you run the report on an activity on an account or general ledger activity, it shows the life cycle for that particular activity.

• View an Activity Timeline for an Account Activity

  1. Locate the account in question and access the Activities area.

     1. To access Accounts from the Home screen, do one of the following:

        • Click Accounts on the navigation panel.

        • Click Areas > Accounts on the menubar.

        • Click the down arrow next to Home on the options bar and select Accounts.

        • Click Locate on the options bar.

     To access Accounts from another area of the program, do one of the following:

     1. • Click Home > Accounts on the menubar.

        • Click the down arrow next to Home on the options bar and select Accounts.

        • Click Locate on the options bar.

     2. In the Locate account dropdown menu, select Broker, Client, Company, Employee, Finance Company, Other Interest, or Vendor.
     3. In the Locate by dropdown menu, select the appropriate option.
        
        Note: Location by phone number searches all phone numbers associated with client and contact accounts (e.g., residential, mobile, fax).
     4. Select the suitable checkbox or checkboxes to the right.

        • Insureds (available only if Clients is selected in the Locate Account field)

        • Prospects (available only if Clients is selected in the Locate Account field)

        • Additional Interest (available only if Other Interest is selected in the Locate Account field)

        • Bill to (available only if Other Interest is selected in the Locate Account field)

        • Certificate Holder (available only if Other Interest is selected in the Locate Account field)

        • Active

        • Inactive

     5. Enter the first few letters of the name, lookup code, phone number, etc. (depending on the selection in the Locate by dropdown menu) and press [Enter] or click Locate.

     6. The Results list displays all of the accounts that match the criteria you entered. Click on a column heading to sort the list by that category. For example, click the Last Name column heading to sort by last name in ascending order. To sort in descending order, click the Last Name column heading again.

     7. Highlight the desired item in the Results list.

     8. Do one of the following:

        • Click Activities on the navigation panel.

        • Click Areas > Activities on the menubar.

  2. A list of activities for the selected account displays. Change the activities that display in the list if necessary.
     1. To change the types of activities that display in the list, click the word Activities in the view filter.

     

      

     A list of choices displays:

     1. • All
        • Open
        • Closed

     2. Click on the appropriate selection.

     1. Use the search bar to display activities that meet specific criteria. Apply a single filter (using the search fields) or multiple filters (using the Edit Filter button ) to narrow the list of activities.

        Selecting multiple criteria performs an "and" search (for example, hidden activities with a specific Priority).

        

        1. Click the Edit Filter button .
        2. The Edit Filter pop-up window displays. Click the Add button  to add filters.
        3. Select and/or enter search criteria using the dropdown menus and fields. Click the Add button again to apply additional filters. Enter additional search criteria.
           
           Click the Delete button to remove a filter from the list.
        4. Click Finish when you have applied all of your desired filters.
           
           Hover over the Search where text to see the filter that is currently applied to the list.

        

        To clear the currently applied filter (for the current session only) and start over, click the Clear Filter link label. The search bar displays in blue when filters are applied and in gray when filters are cleared.

        

        1. Make a selection in the first dropdown menu.
        2. The choices available in the second dropdown menu vary, depending on your selection in the first dropdown menu:
        • Equals: Enter the search criterion (e.g., the full description) in the field to the right, or select a date from the dropdown calendar (if applicable).
        • Contains: Enter at least one character of the search criterion (e.g., part of the description) in the field to the right.
        • Within Range: Search between two calendar dates. Click the down arrow to the right of each field to choose dates from the dropdown calendars.
        • Yes/No: Opt to include or exclude hidden activities when you select Include hidden activities in the first dropdown.

        Open activities defined as Hidden display in the Activities – Open list by default. However, you must use the Include hidden activities search filter to view closed hidden activities in the Activities – Closed list.

        3. Click Find to apply the filter. Hover over the Search where text to see the filter that is currently applied to the list.
           
           To clear the currently applied filter (for the current session only) and start over, click the Clear Filter link label. The search bar displays in blue when filters are applied and in gray when filters are cleared.

     2. To save your currently applied filters as a default for all accounts of the same entity type, create Filter Defaults. You cannot apply filter defaults on a per-account basis, or on an Activities list opened from the Access menu. Changing the view filter selection (All, Open, or Closed) clears any filter defaults applied to the list.
        
        Your filter defaults are unique to your user code and will not affect other users’ saved defaults.

        1. Click the Filter Defaults link label and select the Use as default checkbox on the Filter Defaults screen to save your selected filters as the default for all accounts of the same entity type.
        2. Click OK to apply the filter default.
           
           To clear a filter default, click the Clear Filter link label, click the Filter Defaults link label, select the appropriate checkboxes in the Filter Defaults window, and click OK.
  3. You can change the columns that display in the list if necessary.
     1. Click the Select Columns link label on the right side of the header bar.
        
        The Select Columns window displays.
     2. Select the checkbox next to each column that should be included in the list.
        
        Deselect the checkbox next to each column that should be removed from the list.

     

     3. Columns will display in the order in which they are listed. In the example above, Code would be the first column and Association would be the last. To move a column up or down in the list, click the column and then click the up arrow or down arrow to change its position.
     4. Click OK or press [Enter] to save your changes.
        
        Click Cancel to close the window without saving your changes.

  4. Select the appropriate activity.

  5. Do one of the following:

     • Click On Demand > Activity Timeline on the options bar.

     • Click On Demand > Activity Timeline on the menubar.

  6. The Print Preview screen displays. Click Page Setup to specify the print parameters or to change the printer to which the document should be sent. Fill this window in as you would for any other document.
     
     Change the Zoom percentage to change the size of the document on the screen for easier viewing.
     
     Click the Single Page View , Double Page View , and Multiple Page View buttons to specify the number of pages that should display on the screen.
     
     Use the First Page, Next Page, Previous Page, and Last Page buttons to scroll through the pages on the screen, or enter the desired page number in the field provided and press [Enter].
     
     Click the Print button to print the document. Your Print window displays. Print this as you would any other document.
     
     Click Close to exit the screen without printing the document.

• View an Activity Timeline for a General Ledger Activity

  1. Access the General Ledger Activities area.
     1. To access General Ledger from the Home screen, do one of the following:

     1. • Click General Ledger on the navigation panel.
        • Click Areas > General Ledger on the menubar.
        • Click the down arrow next to Home on the options bar and select General Ledger.

     To access the General Ledger from another area of the program, do one of the following:

     • Click Home > General Ledger on the menubar.
     • Click the down arrow next to Home on the options bar and select General Ledger.

     2. To access GL Activities, do one of the following:
        • Click Activities on the navigation panel.
        • Click Areas > Activities on the menubar.
  2. A list of general ledger activities displays. Change the activities that display in the list if necessary.
     1. A list of activities for the selected client displays in the list. To change the types of activities that display in the list, click the word Activities in the view filter.

     

     A list of choices displays:

     • Open
     • Last Six Months
     • Search

     2. Click on the appropriate selection.

     Use the search bar to display activities that meet specific criteria. Apply a single filter (using the search fields) or multiple filters (using the Edit Filter button ) to narrow the list of activities.

     Selecting multiple criteria performs an "and" search (for example, hidden activities with a specific Priority).

     

     1. Click the Edit Filter button .
     2. The Edit Filter pop-up window displays. Click the Add button  to add filters.
     3. Select and/or enter search criteria using the dropdown menus and fields. Click the Add button again to apply additional filters. Enter additional search criteria.
        
        Click the Delete button to remove a filter from the list.
     4. Click Finish when you have applied all of your desired filters.
        
        Hover over the Search where text to see the filter that is currently applied to the list.

     

     To clear the currently applied filter (for the current session only) and start over, click the Clear Filter link label. The search bar displays in blue when filters are applied and in gray when filters are cleared.

     

     1. Make a selection in the first dropdown menu.
     2. The choices available in the second dropdown menu vary, depending on your selection in the first dropdown menu:
     • Equals: Enter the search criterion (e.g., the full description) in the field to the right, or select a date from the dropdown calendar (if applicable).
     • Contains: Enter at least one character of the search criterion (e.g., part of the description) in the field to the right.
     • Within Range: Search between two calendar dates. Click the down arrow to the right of each field to choose dates from the dropdown calendars.
     • Yes/No: Opt to include or exclude hidden activities when you select Include hidden activities in the first dropdown.

     Open activities defined as Hidden display in the Activities – Open list by default. However, you must use the Include hidden activities search filter to view closed hidden activities in the Activities – Closed list.

     3. Click Find to apply the filter. Hover over the Search where text to see the filter that is currently applied to the list.
        
        To clear the currently applied filter (for the current session only) and start over, click the Clear Filter link label. The search bar displays in blue when filters are applied and in gray when filters are cleared.
  3. You can change the columns that display in the list if you wish.
     1. Click the Select Columns link label on the right side of the header bar.

     The Select Columns window displays.

     2. Select the checkbox next to each column that should be included in the list.

     Deselect the checkbox next to each column that should be removed from the list.

     

     3. Columns will display in the order in which they are listed. In the example above, Code would be the first column and Association would be the last. To move a column up or down in the list, click the column and then click the up arrow or down arrow to change its position.
     4. Click OK or press [Enter] to save your changes.

     Click Cancel to close the window without saving your changes.

  4. Choose the appropriate activity in the list.

  5. Do one of the following:

     • Click On Demand > Activity Timeline on the options bar.

     • Click On Demand > Activity Timeline on the menubar.

  6. The Print Preview screen displays. Click Page Setup to specify the print parameters or to change the printer to which the document should be sent. Fill this window in as you would for any other document.
     
     Change the Zoom percentage to change the size of the document on the screen for easier viewing.
     
     Click the Single Page View , Double Page View , and Multiple Page View buttons to specify the number of pages that should display on the screen.
     
     Use the First Page, Next Page, Previous Page, and Last Page buttons to scroll through the pages on the screen, or enter the desired page number in the field provided and press [Enter].
     
     Click the Print button to print the document. Your Print window displays. Print this as you would any other document.
     
     Click Close to exit the screen without printing the document.

• View an Activity Timeline for an Activity Code

  1. Access the Activity Codes configuration area. From the Home screen, do one of the following:
     

     • Click Configure on the navigation panel.

     • Click the down arrow next to Home on the menubar and select Configure.

     • Click the down arrow next to Home on the options bar and select Configure.

     • Click Areas > Configure on the menubar.

     From any other area of the program, do one of the following:

     • Click the down arrow to the right of the Home options bar button and select Configure.
     • Click Home > Configure on the menubar. The Configure screen displays.

  2. Click Activity on the navigation panel or Areas > Activity on the menubar.

  3. Click Codes on the navigation panel.

  4. Select the activity code for which you wish to see the timeline.

  5. Do one of the following:

     • Click On Demand > Activity Timeline on the options bar.

     • Click On Demand > Activity Timeline on the menubar.

  The Print Preview screen displays. Click Page Setup to specify the print parameters or to change the printer to which the document should be sent. Fill this window in as you would for any other document.
  
  Change the Zoom percentage to change the size of the document on the screen for easier viewing.
  
  Click the Single Page View , Double Page View , and Multiple Page View buttons to specify the number of pages that should display on the screen.
  
  Use the First Page, Next Page, Previous Page, and Last Page buttons to scroll through the pages on the screen, or enter the desired page number in the field provided and press [Enter].
  
  Click the Print button to print the document. Your Print window displays. Print this as you would any other document.
  
  Click Close to exit the screen without printing the document.