Faxing Setup

This function allows you to set up faxing for incoming and outgoing faxes. You can set COM port settings, Brooktrout settings, and dialing rules.

The Integrated Faxing Application is already a part of Applied Epic; however, a license is required to activate the application. This is activated by installing the Fax Server Client (FSC) on the dedicated fax server. Click here for installation instructions.

Once you have installed the Fax Server Client, use the following instructions to configure your faxing.

1. From the Home screen, do one of the following:
   
   • Click Configure on the navigation panel.
   • Click the down arrow next to Home on the menubar and select Configure.
   • Click Areas > Configure on the menubar.

From any other area of the program, do one of the following:

2. • Click the down arrow to the right of the Home options bar button and select Configure.
   • Click Home > Configure on the menubar. The Configure screen displays.

2. Click Job Management on the navigation panel or Areas > Job Management on the menubar.
3. Click Fax Setup on the navigation panel.
4. If this is your first time configuring faxing setup, the list at the top of the screen is blank. Click the Add button to add a Fax Server Client.
5. You are presented with a list of workstations in your system with the Fax Server Client installed. Because only one Fax Server Client can be associated per database, in many cases you will only run it on one station. Check the appropriate workstation(s) and click Finish.
6. The Fax Server Client IP Address you just added displays in the list with a Status of Pending (meaning connection is still being established). Click the Refresh button at the top of the list to monitor the current status.
7. When the Status changes to Attached, the Fax Server Client is available to be configured. Highlight the Fax Server Client in the list and click the Edit button.
8. Fill out the following fields beneath the list:
   
   • Fax server client name: Enter the computer name running the Fax Server Client or an alternate identifier for the workstation.
   • Outgoing fax ID: It is recommended to enter the phone number in use or an alternate identifier for the line.
   • Retry count: Enter the number of times you would like Applied Epic to reattempt sending a fax if a failure is encountered. If you do not enter a value of at least 1 in this field, no additional attempts will be made after a fax fails to send.
   • Retry wait time (in seconds): Enter the number of seconds the Fax Server Client should wait after a failure before retrying. The recommended value is 180 (three minutes).
9. Fill out any applicable information on the four tabs below:
   
   • COM Port Settings: If you are using Brooktrout channels only, you may skip this tab.
     1. The COM Port Settings list shows all communication ports available on the machine running the Fax Server Client. Check the port(s) that will be used.
     2. Highlight each selected port and select a Port functionality from the dropdown list:
        • Send/Receive: Select this option if you only have one communication port and must use it for both functions. If you have multiple ports, you may wish to designate one as Receive Only so that it will be available to receive faxes even while you are sending faxes.
        • Send Only
        • Receive Only
     3. Make the appropriate selections in the Advanced COM Port Settings frame:
        1. Determine whether you will enable Error correction mode. This transmission mode means that if the modem receives a fax containing bad data and cannot correct it, it will request that the sender return only the bad block of data, rather than the entire fax. Not all modems support ECM. Check your modem hardware before selecting one of the following:
           • Enable ECM: If you select this option and your modem hardware does not support ECM, you may experience errors when sending faxes.
           • Disable ECM: If ECM is disabled, the modem requests that the entire fax be resent when bad data is received.
           • Allow ECM & Non-ECM: If in doubt, select this option. This works for any setup, including a setup that supports ECM when sending faxes but not when receiving them.
        2. In the Number of rings to wait before answering field, enter 1 or 2. You may wish to wait two rings if you have a complex phone system and want to ensure the fax has enough time to reach the modem.
        3. Optionally select Hear modem speaker until connection is made.
   • Brooktrout Settings: Applicable only if the Fax Server Client has a Brooktrout card installed.
     1. The Brooktrout Channels list shows all channels available on the machine running the Fax Server Client. Check the channel(s) that will be used.
     2. Highlight each selected channel and select a Channel functionality from the dropdown list:
        • Send/Receive
        • Send Only
        • Receive Only
     3. If your Brooktrout card supports Direct Inward Dialing, you can set it up in the Routing for Direct Inward Dialing frame. This feature enables you to route faxes directly to specific employees based on their Direct Inward Dialing numbers (the last four digits or their fax numbers).
        
        Note: The Brooktrout channel used for Direct Inward Dialing must have a Channel functionality of Receive Only.
        1. Click the Add button to the left of the list. The Add DID Routing window displays.
        2. Check All numbers if all faxes should be routed to a single employee. If you are going to set up multiple routing recipients, leave All numbers unchecked and enter the last four digits of the first employee’s fax number in the DID # field.
        3. Select the corresponding employee code from the Routing Recipient dropdown list.
        4. To add another Direct Inward Dialing routing, click Add. When you are done adding routings, click Finish.
   • Area Code/Prefix Routing: Applicable only if you have multiple Fax Server Clients and would like to determine which faxes are sent from which Fax Server Client.
     1. Click the Add button to the left of the Area Code list to enter the area code you are faxing from.
     2. Enter the code. Click Add to enter any additional codes. When you are done adding area codes, click Finish.
     3. Highlight each area code and select a radio button in the Prefixes frame:
        • Route all prefixes from the selected area code to the selected fax server client
        • Route selected prefixes from the selected area code to the selected fax server client: If you select this option, check the appropriate prefixes in the list. You can also click Select Range to enter a range of prefixes to which this rule applies.
   • Dialling Options
     1. In the General Dialling Rules frame, enter your local area code in the Area code dialing from field.
     2. If you must dial any extra numbers in order to make a local call outside your organization, enter them in the To access an outside line for local calls dial field.
     3. If you must dial any extra numbers in order to make a long-distance call outside your organization, enter them in the To access an outside line for long-distance calls dial field.
        
        Note: The Fax Server Client automatically dials 1 before long distance calls. Do not enter 1 in this field unless you must dial 1 twice to make long-distance calls. For example, if you need to dial 9 to access an outside line, but your phone system has no other special requirements, you should simply enter 9 for step b and step c.
     4. In the International Dialling Rules frame, enter your local country code in the Country code dialling from field.
     5. In the International exit code field, enter the code that must be used to fax internationally.
     6. To ensure your dialing rules are correct, click Verify Dialling Options. Enter a phone number (in ten-digit format, including area code) in the field provided and click Continue. The system displays the number as it would be dialed by the Fax Server Client, using the current dialing rules.
     7. If your phone system requires any special dialling rules for certain circumstances, you may enter them in the Custom Dialling Rules list. Click the Add button to enter a new rule.
        1. Enter the Area code calling to which this rule applies.
        2. Select the Apply rules to all prefixes or Apply rules to selected prefixes radio button. If you are applying the rule to selected prefixes only, highlight the appropriate prefixes in the list. You can press [Ctrl] while clicking to select multiple prefixes.
        3. Select the appropriate checkboxes:
           • Dial ___ before- Enter the correct number in the field.
           • Include the area code
           • Dial ___ after- Enter the correct number in the field.
        4. Click Add if you need to add another rule. When you are done adding rules, click Finish. You may also click Cancel to discard changes made.
   • Status Codes

     These status codes can assist you in troubleshooting any errors you may encounter.

     Code	Description
     0	Sent successfully
     1	Session not terminated
     2	Unspecified error
     3	Ringback detected
     4	User abort
     5	No carrier detected
     6	Busy signal
     7	Unspecified phase A error
     8	Unspecified phase B error
     9	No answer
     10	No dial tone
     11	Remote modem cannot receive or send
     12	Cannot receive command
     13	Invalid command received
     14	Invalid response received
     15	DCS sent three times without answer
     16	DIS sent without answer
     17	DIS received three times
     18	DIS not received
     19	Failure training in 2400bps
     20	Failure training minimal send speed reached
     21	Error in page transmission
     22	Unspecified image format
     23	Image conversion error
     24	DTE to DCE data underflow
     25	Unrecognized transparent data command
     26	Image error line length wrong
     27	Page length wrong
     28	Wrong compression mode
     29	Unspecified phase D error
     30	No response to MPS
     31	Invalid response to MPS
     32	No response to EOM
     33	Invalid response to EOM
     34	No response to EOM
     35	Invalid response to EOM
     36	Unable to continue after PIN or PPP
     37	T.30 T2 timeout expected
     38	T.30 T1 timeout expected
     39	Missing EOL after 5 sec
     40	Bad CRC or frame
     41	DCE to DTE data underflow
     42	DCE to DTE data overflow
     43	Remote cannot receive
     44	Invalid ECM mode
     45	Invalid BFT(Binary File Transfer) mode
     46	Invalid width
     47	Invalid length
     48	Invalid compression
     49	Invalid resolution
     50	Remote cannot receive color faxes
     51	No transmitting document
     52	No response to PPS
     53	No modem or COM port
     54	Incompatible modem or COM port
     55	Unspecified Brooktrout error
     56	File I/O error
     57	Bad file format
     58	Firmware does not support capability
     59	Channel not in proper state (not connected)
     60	Bad parameter value used
     61	Memory allocation error
     62	Channel not in required state
     63	Brooktrout error: too soon
     64	No loop current detected
     65	Local phone in use
     66	Ringing detected during dialing
     67	Brooktrout error: no wink
     68	Confirmation tone
     69	The dialing sequence did not break the dial tone
     70	Group 2 fax machine detected
     71	Answer (probably human) detected
     72	No energy detected, possible dead line
     73	Recall dial tone detected
     74	Remote end did not answer
     75	Invalid number or class of service restriction
     76	No circuit detected, possible dead line
     77	Reorder tone detected
     78	Remote originating failure, invalid number
     79	RSPREC invalid response received
     80	DCN received in COMREC
     81	DCN received in RSPREC
     82	Incompatible fax formats
     83	Invalid DMA count specified for transmitter
     84	BFT specified, but ECM not enabled
     85	BFT specified, but not supported by receiver
     86	No response to RR after three tries
     87	No response to CTC or response not CTR
     88	T5 timeout since receiving first RNR
     89	Do not continue with next message after receiving ERR
     90	ERR response to EOR-EOP or EOR-PRI-EOP
     91	RSPREC error
     92	No response received after third try for EOR-NULL
     93	No response received after third try for EOR-MPS
     94	No response received after third try for EOR-EOP
     95	No response received after third try for EOR-EOM
     96	RSPREC error
     97	DCN received in COMREC
     98	DCN received is RSPREC
     99	Invalid DMA count specified for receiver
     100	BFT specified but ECM not supported by receiver
     101	RSPREC invalid response received
     102	COMREC invalid response received
     103	T3 timeout: no local response for voice interrupt
     104	T2 timeout: no command received after responding RNR
     105	DCN received for command received
     106	Command receive error
     107	Receive block count error in ECM mode
     108	Receive page count in ECM mode
     109	Human voice detected
     500	Server had problem creating image
     600	Unspecified error in transmission
     601	Ring detected without successful handshake
     602	Call aborted
     603	No loop current or A/B signaling bits
     604	ISDN disconnection
     611	No answer, T.30 T1 timeout
     620	Unspecified transmit Phase B error
     621	Remote cannot send or receive
     622	COMREC error, Phase B transmit
     623	COMREC invalid command received
     624	RSPREC error
     625	DCS sent three times without a response
     626	DIS/DTC received three times; DCS not recognized
     627	Failure to train
     628	RSPREC invalid response received
     629	DCN received in COMREC
     630	DCN received in RSPREC
     633	Incompatible fax formats (for example, a page width mismatch)
     634	Invalid DMA count specified for transmitter
     635	Binary File Transfer specified, but ECM not enabled on transmitter
     636	Binary File Transfer mode specified, but not supported by receiver
     637	Remote does not support EFF page options required by host
     638	Remote does not support EFF page coding
     640	No response to RR after three tries
     641	No response to CTC, or response was not CTR
     642	T5 time out since receiving first RNR
     643	Do not continue with next message after receiving ERR
     644	ERR response to EOR-EOP or EOR-PRI-EOP
     645	Transmitted DCN after receiving RTN
     646	EOR-MPS, EOR-EOM, EOR-NULL, EOR-PRI-MPS, or EOR-PRI-EOM sent after fourth PPR received
     651	RSPREC error
     652	No response to MPS, repeated three times
     653	Invalid response to MPS
     654	No response to EOP repeated three times
     655	Invalid response to EOP
     656	No response to EOM, repeated three times
     657	Invalid response to EOM
     660	DCN received in RSPREC
     661	No response received after third try for PPS-NULL
     662	No response received after third try for PPS-MPS
     663	No response received after third try for PPS-EOP
     664	No response received after third try for PPS-EOM
     665	No response received after third try for EOR-NULL
     666	No response received after third try for EOR-MPS
     667	No response received after third try for EOR-EOP
     668	No response received after third try for EOR-EOM
     670	Unspecified receive Phase B error
     671	RSPREC error
     672	COMREC error
     673	T.30 T2 timeout, expected page not received
     674	T.30 T1 timeout after EOM received
     675	DCN received in COMREC
     676	DCN received in RSPREC
     677	T.30 T2 timeout, expected page received
     678	Invalid DMA count specified for receiver
     679	Binary File Transfer specified, but ECM not supported by receiver
     701	RSPREC invalid response received
     702	COMREC invalid response received
     703	T3 timeout; no local response for remote voice interrupt
     704	T2 timeout; no command received after responding RNR
     705	DCN received for command received
     706	Command receive error
     707	Receive block count error in ECM mode
     708	Receive page count error in ECM mode
     709	EOR received in phase D
     710	Timeout while repeating RNR
     750	No EOL received in a five-second period
     751	Bad MMR data received from remote
     840	No interrupt acknowledge, timeout
     841	Loop current still present while playing recorder tone after timeout
     842	T.30 holdup timeout
     843	DCN received from host in receive holdup section for FAX PAD mode
     844	DCN received from host in receive holdup section for non-FAX PAD mode
     858	No dial tone detected
     859	No loop current detected
     860	Local phone in use successfully
     861	Busy trunk line detected
     865	T1 time slot busy
     866	Ringing detected during dialing
     867	Second or later wink missing for Feature Group D
     901	Normal busy; remote end busy (off-hook)
     902	Normal busy; remote end busy (off-hook in some countries)
     903	CNG fax calling tone detected
     904	Recall dial tone detected; signal generated when calling another party while already connected to one or more parties (for example, conference calling)
     905	Confirmation tone; automated equipment acknowledges successful completion of caller-requested feature (for example, call forwarding)
     906	This result is reserved
     916	Answer (probably human) detected; does not match any other expected call progress signal patterns
     917	Remote end answered call, but silence
     918	Dial tone detected; usually indicates the dialing sequence did not break dial tone
     924	No fax CNG tone detected after answering a call
     925	Indicates the remote end was ringing but did not answer
     926	Group 2 fax machine detected; remote machine is capable of sending and receiving G2 facsimiles only
     927	Intercept tone detected; remote end originating failure; invalid telephone number or class of service restriction
     928	After dialing the number, no energy detected on the line for the ced_timeout timeout period; possible dead line
     929	Vacant tone detected; remote originating failure; invalid telephone number
     930	Reorder tone detected; end office (PBX) or carrier originating failure
     931	No circuit detected; end office or carrier originating failure, possible dead line
     932	CNG fax calling tone detected
     939	Fax machine detected; usually a fax CED tone, but also fax V.21 signals when the remote machine does not send a CED tone before it sends the fax
     940	Unknown problem (FCP_UNKNOWN)
     948	ISDN channel call progress (FCP_ISDN_CALL_PROGRESS)
     949	Indicates that a call collision occurred on the ISDN line
     1100	An error interrupt occurred, indicating a problem with the channel too severe to continue
     1101	The application was unable to process incoming interrupts/commands fast enough, and information was lost
     1102	The channel generated an unexpected 03 (reset done) or 7F interrupt, indicating the existence of a firmware or hardware problem
     1103	An API command to the driver returned an error value, indicating that the driver or the operating system detected an error
     1104	Error reported at termination of fax overlay download
     1105	Maximum timeout exceeded. This code occurs when the user configuration file parameter max timeout has been enabled and the specified timeout expires

10. When you have finished entering information for the faxing setup, click Finish, or click Cancel to discard changes.
    
    If you are configuring multiple Fax Server Clients, highlight the next Fax Server Client in the list and click the Edit button. Repeat steps 8-9.
    
    To remove a fax setup, highlight the Fax Server Client and click the Delete button. This does not remove the Fax Server Client from the list, but it deletes all configuration information entered. To remove this item from the list, you will need to uninstall the Fax Server Client from the station running it.