Release System Locks

Applied Epic creates system locks for certain areas and items when a user is accessing or editing them to prevent other users from making conflicting changes. System locks are cleared when a user completely logs out of Epic and then logs back in, as well as after long periods of inactivity on a screen. Users receive a warning message after nine hours of inactivity. If the screen is still inactive after ten hours, the system closes the screen automatically and releases the lock. Occasionally, however, another user may need to access a locked, inactive screen before ten hours have elapsed. In this situation, you can use this utility to release system locks manually after confirming that the original user is no longer working in the locked area.

IMPORTANT: Verify that the user associated to the locked screen is out of the system before releasing the lock.

1. To access Utilities from the Home screen, do one of the following:
   
   • Click Utilities on the navigation panel.
   • Click Areas > Utilities on the menubar.
   • Click the down arrow next to Home on the options bar and select Utilities.

To access Utilities from another area of the program, do one of the following:

1. • Click Home > Utilities on the menubar.
   • Click the down arrow next to Home on the options bar and select Utilities.
2. Click Diagnostic on the navigation panel or Areas > Diagnostic on the menubar.
3. Click Release System Locks on the navigation panel.
4. The System Locks screen displays. Select the checkbox for each system lock to be released.
   
   Note: Click the Select all link label to release all system locks.
5. Do one of the following:
• Click the Delete button .
• Press [Delete] on your keyboard.
6. You are prompted, "Do you wish to delete this record?" Click Yes.

7. A warning message displays: “This area is in use by [user name(s)]. Deleting system locks can result in corrupted data and records. Please confirm that you want to delete.”
   
   Before deleting the lock, confirm with the other user that the lock is not valid (for example, if that user’s workstation shut down improperly with Applied Epic open). After receiving confirmation that you can clear the lock, click Yes.