Reverse a Transaction

Reversing a transaction creates a new, equal but opposite transaction that offsets the original. A transaction can be reversed even if the accounting month is locked, posted, or finalized.

A transaction cannot be reversed in the following cases:

You cannot reverse a parent transaction without also reversing the child transaction(s).

  1. Locate the account and access the Transactions area.
  2. The Transactions list initially loads blank. Enter your desired search criteria to populate the list for the selected account.

    Note: The list can display a maximum of 500 transactions.
  3. You can change the columns that display in the list if necessary.
  1. In the list, click the transaction you would like to reverse.
  2. Do one of the following:
  3. Select the checkbox for each item to be reversed. To reverse all listed items, click the Select All link label.
  4. The Description defaults, but you can change it to make it more specific. This description will be applied to the new offsetting transaction. It should reference the original transaction.
  5. The Accounting month defaults to the later of the current accounting month or the accounting month associated to the transaction being reversed. You can change it if necessary.
  6. Select the Close premium payable checkbox if applicable.

    Note: This checkbox allows you to opt to close the payable or to leave the payable open. This decision may differ, depending on the payable contract type (e.g., Account Current vs. Company Statement).

    If the carrier’s contract is "Account Current," for example, your organization is responsible for paying the items billed during a specific time period (usually monthly) to the carrier. The carrier then reconciles the items paid to their system and notifies your organization of any discrepancies.

    In the case of an "Account Current" payable contract, the Close premium payable option defaults as selected if the original item and reversing item are in the same accounting month. If the original item and reversing items are in different accounting months, the checkbox defaults as deselected. This allows your organization to pay the items billed in one month and the reversing item in its appropriate month. The billing associate can override these defaults if necessary.

    For "Company Statement" payable contracts, the organization reconciles the items based on the carrier’s statement. If your organization reverses a transaction in your system, you will most likely want the payable to be closed for both the original and reversing entries, regardless of whether the original and reversing items are in the same month or different accounting months. The Close premium payable checkbox defaults as selected for "Company Statement" contracts as appropriate. The billing associate can override this default if necessary, but can reverse a transaction only if it has no receivables, payables, or adjustments associated to it.
  7. Check the Close Pr/br payable checkbox if applicable.

    Note: This checkbox gives you the option of closing the payable or leaving the payable open. The Pr/br payable represents all producers and brokers attached to the item.

    If the original item is in the same accounting month as the reversal, this checkbox defaults as checked; otherwise, it defaults as unchecked.

    If your system is not configured to reconcile producers or brokers, this checkbox is disabled.
  8. Select the Close government payable checkbox if applicable.

    Note: This checkbox gives you the option of closing the government payable or leaving it open when reversing a government tax/fee. 

    If you uncheck this box, the tax/fee will pull into government payable reconciliations and reports along with the reversal. If you leave it unchecked, neither the tax/fee nor the reversal will pull into reconciliations or reports. You may want to leave the government payable open if you generated a tax/fee in one accounting month and reversed it in another and want to see the tax/fee and the reversal on the Government Tax/Fee Statements and Government Payable Reports for their respective months. 

    This checkbox defaults selected. 
  9. If you are reversing an open binder bill transaction, select the Accounting month in which the binder should be closed in the Close Binder frame. Closing a binder transaction that is part of an installment plan automatically closes all installments in the plan.
  10. Optionally select a Reason for the reversal and enter additional Details.
  11. Click Finish or press [Enter] to complete the workflow.

Click Cancel or press [Esc] to exit the workflow without reversing the transaction.

See Also