If you contact Applied Support for help with Applied Epic, commonly, a support representative will need to log into your system. This means the authorized person must have access to an Applied Support login. If you have identity management enabled, you can use the Allow automatic account creation for Applied Support users checkbox to control whether Applied Support personnel can automatically access your system. Enabling the checkbox means that authorized Applied Support representatives can use their existing credentials to verify their identity and access your system upon your request without you needing to do anything to provide that person access. If you leave the checkbox unselected, you must manage access to the Applied Support logins each time you need assistance that requires access to your system.
This screen also includes the Deactivate All Applied Support Users button so you can change all Applied Support logins to inactive, if required. Use caution before clicking Deactivate All Applied Support Users because the action cannot be undone. That means that if you click Deactivate All Applied Support Users, and then you need to contact Applied Support for help, you must manually change the Applied Support login(s) to active before an authorized representative can access your system.
The Allow automatic account creation for Applied Support users checkbox defaults as unselected. If you select Allow automatic account creation for Applied Support users, when you contact Applied Support for help, an Applied Support representative can log into your system without you managing their login credentials. Enabling this option does not use a license but allows Applied Support full access to your system upon your request.
If you previously selected the Allow automatic account creation for Applied Support users checkbox, you can deselect the checkbox. Disabling this option means that any new Applied Support personnel cannot access your system automatically. Instead, you must manage the Applied Support login(s) each time you request assistance.
You can use the Deactivate All Applied Support Users button to inactivate all the existing Applied Support logins, if needed. When you click Deactivate All Applied Support Users, all existing Applied Support logins are set to inactive and Applied Support personnel cannot access your system.
IMPORTANT: Use caution before clicking Deactivate All Applied Support Users because this action cannot be undone. Applied Support personnel can only access your system using an existing active Applied Support login. If you need to activate an Applied Support login, you must manually activate each Applied Support login.
If you have previously used Deactivate All Support Users, you must manually activate an Applied Support login before authorized personnel can access your system to help you.
beside the user list.