Reprocess a Statement

When the Reverse Statement action is used on a premium payable, producer/broker payables, or government payables reconciliation, or when the Adjust Receipts action is used to reverse a direct bill reconciliation, the reversal sometimes experiences a failure, meaning that both the original statement and the offsetting reversal statement have a Reversed status of Failed. In other cases, the reversal completes successfully, but the recreation of the original statement fails, meaning that the recreated statement has an overall statement status of Failed. In either instance, you can use the Reprocess Statement action to reattempt the reversal/recreation once any outstanding issues have been resolved.

To identify the reasons why the statement could not be reversed/recreated, consult the reversal log. The reversal log is generated every time a statement is reversed and is attached to the statement entity's (company, broker, employee, or vendor) Attachments list. If the statement is reversed and recreated, two separate logs are generated. Items on the statement that could not be reversed/recreated are listed separately, along with the reasons those items failed. In many cases, an item will fail because of pending processes against it (for example, the item exists on a suspended receipt or suspended reconciliation statement). Once the pending processes are finalized, the item will no longer cause a failure.

Once you have resolved all issues identified on the log, do the following to reprocess the statement:

1. Access the Reconciliations area.
   1. To access the General Ledger from the Home screen, do one of the following:
      • Click General Ledger on the navigation panel.
      • Click Area > General Ledger on the menubar.
      • Click the down arrow next to Home on the options bar and select General Ledger.

   To access the General Ledger from another area of the program, do one of the following:

   • Click Home > General Ledger on the menubar.
   • Click the down arrow next to Home on the options bar and select General Ledger.

   2. Click Reconciliations on the navigation panel or Areas > Reconciliations on the menubar.
2. Click Premium Payable, Direct Bill Commissions, Pr/Br Payables, or Government Payables under Reconciliations on the navigation panel.
3. Enter your desired search criteria to populate the list.

   To locate reconciliations that match specific criteria, use the search bar. Make a selection in each dropdown menu to locate the desired reconciliation. The fields vary, depending on the menu options you choose.

   

   These are the choices in the first dropdown menu:

   1. 3. Adv
      4. Agency
      5. Check #
      6. Contract Description
      7. Contract Type
      8. Created Area
      9. Date Entered
      10. Due Date
      11. Entered By
      12. Master Statement #
      13. Paid Area
      14. Paid Status
      15. Payable Entity Code
      16. Payable Entity Name
      17. Payment Address
      18. Payment Contact
      19. Recreated
      20. Refer #
      21. Reopened
      22. Reversed
      23. Rework
      24. Statement #
      25. Statement Status

   The choices available in the second dropdown menu vary, depending on the selection you made in the first dropdown.

   • • Equals: Enter the search criterion (e.g., the exact company code or user ID) in the field to the right, or select the correct date from the dropdown calendar (if applicable). Click Find.
     • Contains: Enter at least one character of the criterion.
   • Within Range: Search between two calendar dates. Click the down arrow to the right of each field to choose dates from the dropdown calendars. Click Find.
   • If you selected Contract Type, select Account Current, Company Statement, or Premium Payable from the second dropdown. Click Find.
   • If you selected Created Area, select Receipts or Reconciliations from the second dropdown. Click Find.
   • If you selected Paid Area, select None, Receipts, Disbursements, Vouchers, or Reconciliations from the second dropdown. Click Find.
   • If you selected Paid Status, select Unpaid, Paid, Closed, or Reconciled from the second dropdown. Click Find. 
   • If you selected Adv or Rework, select Include, Exclude, or Only from the second dropdown. Click Find.
   • If you selected Recreated, Reopened, or Reversed, select Include or Exclude from the second dropdown. Click Find.
   • If you selected Statement Status, select Unpaid, Paid, Closed, or Reconciled from the second dropdown. Click Find.

   To see the filter that is currently applied to the list, hover over the Search where text.

   You can apply multiple filters if necessary.

   1. To apply multiple filters to the list, do one of the following:
   • Click the Edit Filter button . 
   • Press [Ctrl] + E.
   2. The Edit Filter pop-up window displays.
      
      Note: You can also use the Edit Filter button, rather than the search bar, to apply a single filter to the list if you prefer.

   

   3. Select and/or enter your desired search criteria using the dropdown menus and fields, and then click the Add button. The Name, Compare Type, and Criteria for your filter display in the list. Click one of these column headings to sort the list by that column. To reverse the sort order, click the column heading again.
   4. To apply additional filters, enter additional search criteria and continue clicking Add. To remove a filter from the list, select it and click the Delete button.
   5. Click Finish when you have applied all of your desired filters.
      
      To exit the dialog without applying any filters, click Cancel.
4. Highlight the failed statement.
5. Do one of the following:
   
   • Click Actions > Reprocess Statement on the options bar.
   • Click Actions > Reprocess Statement on the menubar.
   • Right click the statement and select Reprocess Statement.

   Note: No actions can be performed on statements containing archived transactions.

6. You are prompted, “Do you wish to reprocess this reversed (or recreated) statement?” Click Yes.
7. Once the statement is done processing, its Reversed status updates from Failed to Reversed (for reversed statements), or its status updates from Failed to Finalized or Suspended (for recreated statements).