Editing Dunning Letters in Document Setup

Each dunning letter is defined in the same way. TAM automatically names the documents, "CLOSEDA1.DOC," "CLOSEDA2.DOC," "CLOSEDA3.DOC." When you run Close-Day, TAM processes the customers with past due balances and stores them in data files based on the age categories you defined in the previous section. For example, CLOSEDA1.DAT contains the customer information that will be merged with CLOSEDA1.DOC, the first Close-Day dunning letter, when you run Close-Day.

1. At Home Base, click the Utilities button.
2. In the treeview on the left, expand the General folder, expand the Document Maintenance folder, and click Document Setup.
3. Click the arrow button.
4. Under Document Type in the left column, select the Dunning Letters radio button.
5. Highlight the dunning letter to edit and click Revise.
6. A Dunning Letter Setup box displays. Click Edit.
7. The letter opens in Word. TAM pre-formats the letter with a number of necessary mailmerge commands. The following optional variables are also available.
   • AMTOVER = balance within the day range defined for Close-Day Letter 1
   • AMTOVER2 = balance within the day range defined for Close-Day Letter 2
   • AMTOVER3 = balance within the day range defined for Close-Day Letter 3
   • LDATEPAY = date of customer's last payment
   • LPAYMENT = amount of last payment

Use the following steps to use one of the optional variables. (See TAM Word Interface for a complete description of available TAM/Word integration features.)

1. Move the cursor to the location in the letter at which to print this information.
2. Pull down the Applied menu (available on the Add-Ins tab in Word 2007/2010/2013) and select Data.
3. Select the variable from the Available list (the variables listed above are located in the Client Data folder).
4. Click Add and the field moves to the Selected list.
5. Click OK (or Insert).
6. The variable appears in the document. TAM replaces the variable with each customer's own data when printing the letter during Close-Day.

Make any necessary changes to the document.

8. When the document is  complete, click the Applied menu and select Save and Exit.