Multiple Vehicles with VIN

The Vehicle Identification Number (VIN) entered for a vehicle on the underwriting screen can have multiple results when more than one vehicle model shares the same VIN. In such cases, the Vehicle Search or Vehicle Selection screen displays, depending on the vehicle type, allowing you to select the correct vehicle from the list.

Vehicle Search for Private Passenger Vehicles (Ontario)

Note: This workflow is only applicable for Ontario AutoRater quotes using the Cloud version of Applied Rating Services (Applied Rating Services 2023 and later).

1. On the Vehicles tab, enter the VIN for the vehicle.
2. If multiple vehicles are found, the Vehicle Selection screen displays with the list of vehicles that match the VIN. Select a vehicle in the list and then click Select Vehicle.

If the vehicle you want is not displaying in the list, click Cancel and enter the Year, Make, Model, and/or VICC in the Vehicle field to search for the vehicle. You can enter this information in any order.

A validation message displays above the VIN and Vehicle fields noting the VIN you entered returned multiple vehicles. To return to the Vehicle Selection screen to review the list of vehicles and/or revise your vehicle selection, click the Select Vehicle link.

If you select a different vehicle from the Vehicle dropdown menu that does not match the VIN in the VIN field, a validation message displays above the VIN and Vehicle fields stating the Vehicle does not match the VIN. Select Vehicle. Click the Select Vehicle link to return to the Vehicle Selection screen to select a vehicle that matches the current VIN or continue with the existing vehicle.

Vehicle Search for Private Passenger Vehicles (All other provinces)

1. Enter the VIN for the vehicle.
2. If multiple vehicles are found, a pop up screen will display asking to do a search. Click the Yes button to continue with the search
3. The Vehicle Search screen displays. The list of vehicles that match the VIN entered in the VIN field displays. Select the correct vehicle in the list and then click the OK button.
   
   If the vehicle is not displaying in the list you can do a search for a different vehicle by selecting, the Model Year, Manufacturer and entering in the Model of the vehicle. You can Search by VICC by checking the checkbox and entering the VICC in the corresponding field. Click the Search button, select the vehicle from the list and click OK.
   
   Note: If you select a different vehicle than what displays in the list and do not change the VIN when quoting the auto policy on the Validation tab under the Vehicles section, a line item stating the Vehicle does not match the VIN displays.

Vehicle Selection for Miscellaneous and Commercial Vehicles

1. Enter the VIN for the vehicle into the VIN field.
2. If multiple vehicles are found, the Vehicle Selection screen displays. A list of vehicles display in the list based on the VIN entered in the VIN field. Select the radio button next to the vehicle you want and then click the Select button.
   
   Note: If you change the Year, Make, and/or Model on the underwriting screen for the vehicle and do not change the VIN, a message will display stating that the vehicle does not correspond to the VIN.