November 2025 Build 261
Client Version 16.505.8

This page includes release notes for both the Applied Epic desktop interface and browser interface. Items that are only applicable to the browser interface display a web icon . The Build number refers to the Build value on the Release tab of Help > About Applied Epic, and the version number (in the format xx.xxx.x) refers to the Client Version value. The version number only applies to the Applied Epic browser interface.

These release notes provide details about all changes and improvements delivered in this release. The final scope of the release and accompanying notes are subject to change before general release. If changes occur after controlled release, a Change Log displays to document them. We encourage you to review these release notes at general release as well as controlled release. Items that require an updated Connection Suite component display a plug icon Connection Sutie.

> Change Log

Before You Begin

System-wide

Email

Connection Suite

Since version 1.38.7, all versions of the Connection Suite package (including this one) include a Windows service called Applied Connection Suite Installer, which installs updates to the Connection Suite Package on your workstation automatically. Make sure this service is installed and running on all users' workstations.

If you are still installing Connection Suite Package updates manually, download the installation file from Help > Connection Suite or push this update to users’ workstations if your organization manages the installation for them. Applied recommends closing Microsoft Outlook before installing the package.

What’s New?

System-wide

Email

Epic Bridge

The majority of attachments in most organizations’ systems are email messages, and many employees read up to 100 emails in Applied Epic every day. Shuttling between Applied Epic and Microsoft Outlook as you read, compose, and document messages can add hours of work to your routine.

Epic Bridge is a new Microsoft Outlook app that connects you to Applied Epic while you manage your inbox. Available as a sidebar in your email window no matter where you access Outlook (Classic Outlook, New Outlook, or Outlook on the Web), Epic Bridge automatically surfaces information as you read and compose emails and streamlines the process of documenting those emails in Applied Epic.

Epic Bridge provides the same functionality as the existing Applied Epic Outlook Add-in and more, connecting you to important information and key workflows in Applied Epic. Epic Bridge streamlines the documentation process so you can power through your inbox faster to focus on more valuable tasks and supercharge your customer service.

Epic Bridge gives you access to the following capabilities directly within Microsoft Outlook:

If you select an activity or policy, you can use the arrow icon to open it in Applied Epic.

Log into Epic Bridge using your Applied Epic credentials. Epic Bridge respects your Applied Epic security permissions and field defaults as you access items and perform workflows.

Epic Bridge is only available in the Applied Epic browser interface. It is available in all currently supported versions of Microsoft Outlook, as well as New Outlook. You can use it with both Outlook desktop access and Outlook on the web. If your organization currently uses the Applied Epic Outlook add-in, you may keep it installed, and even use both add-ins if you choose. However, only Epic Bridge is compatible with New Outlook.

Epic Bridge is only compatible with Microsoft Exchange Online. If your organization hosts your Microsoft Exchange server on-premises, Epic Bridge is not supported.

To ensure access and permissions for all of Epic Bridge’s capabilities, a Microsoft Admin must deploy Epic Bridge to your organization’s users. Do not install Epic Bridge on your own machine from Microsoft AppSource as an individual user. Refer to Installing Epic Bridge for detailed installation instructions.

An Epic Bridge Email Attached event has been added to Configure > Activity > System Events with the default code @OUT. This event creates an activity each time Epic Bridge attaches a file to Applied Epic.

An Epic Bridge option has been added to Configure > Email > System Settings and Configure > User Options > Email Settings Configuration to enable you to set Epic Bridge as the default for any integrated email workflows beginning in Applied Epic, either system-wide or at the individual user level. These workflows include the Send Via Email action, email hyperlinks throughout the system, and the Update options in the Follow Up section of the Add an Activity page.

Targeted role: All

PLAN-2242

Policy

Epic Forms

Connection Tags

Epic Forms provide seamless integrations across multiple Applied solutions. While these integrations streamline your workflows, they also introduce the risk of unintended downstream consequences when you make changes to a form. It can also be easy to overlook fields that affect integrations while completing forms during servicing workflows.

Connection tags have been added to Epic Forms to clearly identify fields related to integrations, so you always know the relevant fields and can avoid disrupting connected workflows.

Targeted role: System administrators, servicing personnel

ATX2-3999

General Ledger

Reconciliations

Allow Multiple Suspended Direct Bill Statements

Some insurers may send you numerous direct bill commission statements every month (for example, per line of business or issuing location). Adding these statements to the system from email and working through them at month-end can be time-consuming, as the system has historically prevented users from adding a new statement in General Ledger > Reconciliations > Direct Bill Commissions when another statement with the same criteria already exists.

When carriers send multiple direct bill commission statements, processing them out of Suspense at month-end can be time-consuming, as the system has historically prevented users from adding a new statement in General Ledger > Reconciliations > Direct Bill Commissions when another statement with the same criteria already exists. This limitation meant that you had to finalize any suspended statements in the General Ledger before moving on to a new statement received from the carrier.

To eliminate this bottleneck and provide greater flexibility in your month-end reconciliation processes, you can now add a Direct Bill Commissions reconciliation statement to General Ledger > Reconciliations > Direct Bill Commissions when a suspended statement with the same criteria already exists. A prompt has been added to the existing Suspended Statements pop-up to give you the option to continue adding a duplicate statement. The system validates statements at the transaction level to keep you from reconciling the same transaction on two different statements.

To enable this feature, an Allow Multiple Suspended Statements option has been added to Configure > Accounting > System Settings > Direct Bill Commission Statements. This setting allows you to add multiple suspended statements by any method (manual creation, import, or download). This setting defaults disabled when your system is updated to Applied Epic November 2025 (meaning that the system will respect the previous restriction on multiple suspended statements unless you intentionally change it).

As a result of this change, the existing Multiple Suspended Statements per PPE option has been removed from Configure > Interface > System Settings, as it was redundant. When your system is updated to Applied Epic November 2025, the new accounting system setting will default based on your previous selection for the Interface system setting.

Targeted role: Accounting personnel

EPIC-92951

PAC 884

Configure

Accounting

Regional Format for Month-End Journal Entry Detail file

To ensure that the Month-End Journal Entry Detail file generates with the formatting your workflows require (regardless of the language in which users access the system), you can specify the language used for the detail file independent of system-wide and user-level language settings.

A Regional Format dropdown menu has been added to the Month-End System Journal Detail File section of Configure > Accounting > System Settings, where you can specify the language used to generate the file. The three English settings use periods as decimal points and commas as delimiters in the generated CSV file. The French (Canada) setting uses commas for decimal points and semicolons as delimiters. Previously, decimal format was based on the Default Language in Configure > User Options > Region and Language, and delimiter format was based on the Primary Language in Configure > International > Regional Settings.

When your system is updated to Applied Epic November 2025, the Regional Format defaults to the language already selected in Configure > International > Regional Settings. The Regional Format dropdown is only available in the browser interface. However, the setting itself applies to all users, even if they access the system from the desktop interface.

Targeted role: System administrators, accounting personnel

PLAN-4837

Policy

Form Publishing Enhancements

For more intuitive form management for organizations using Epic Forms across multiple databases, the form library in Configure > Policy > Policy/Plan Forms is once again fully shared across all of your databases, with new options for sharing changes to forms.

The option for publishing a form has been updated to Publish and Make Live. Publishing a form means committing the changes. Making the form live means that it is available for use in Configure > Policy > Types and on new and renewal policies.

When a form is published and only live in databases other than the one where you are viewing the Forms list, use the Make Live option in the form editor to make the form/edition live and visible in your current database as well. Forms in the list may have the following statuses:

As a result of these changes, the Import Edition option has been removed, as it is no longer necessary to import a form to make it available in other databases. With these changes, you can be sure that the form definition you create for testing purposes is the same form you eventually use in production, and you don’t need to edit templates made against that form to use them across databases.

The Edit Published Edition option remains available and has not changed. Updates made to a published edition are immediately available for use in every database where that the edition is live.

When your organization receives this change, the system handles existing forms in the following ways:

Targeted role: System administrators

ATX2-4180

What’s Improved?

System-wide

EPCL-76541, EPCL-75290

EPIC-105443

EPCL-76600

EPIC-110329

Distribution Manager

EPCL-76362

Email

EPCL-44694

Home

EPCL-75683

Accounts

Attachments

EPCL-74463

EPCL-75349

EPCL-69922

Contacts

EPIC-105075

Transactions

EPCL-72435

EPCL-75165

Policy

EPCL-74475

EPIC-65811

EPIC-62683

Actions

EPIC-106641

Claims

EPCL-72159

EPIC-79407

EPIC-99056

Epic Forms

EPCL-73661

EPCL-71516

Policy Marketing

EPCL-73255

EPIC-100804

Policy Printing

EPCL-74465

EPCL-75689

Proofs of Insurance

EPIC-100579

EPIC-94714

EPIC-96351

EPIC-90161

EPIC-107501, EPIC-109764

General Ledger

EPCL-74224

Receipts

EPCL-73837

EPCL-74759

EPCL-75364

EPCL-76253

EPCL-75972

Disbursements

EPCL-73802

EPCL-75108

Reconciliations

EPCL-74498

EPCL-76157, EPCL-76236

EPCL-75154

Export

EPCL-75152

EPCL-75196

Reports

EPCL-74771

EPCL-75953

EPCL-73529

EPIC-88549

Transaction

EPCL-74302

EPCL-73931

EPCL-75210

EPCL-75334

Procedures

Accounting

EPCL-75111

EPCL-75810

Document Management

EPCL-74174

SMS

EPCL-75537

Interface

Download

EPCL-72818

Configure

Activity

EPIC-96802

EPIC-102264

Job Management

EPIC-105697

Policy

EPIC-95460

EPIC-84234

EPIC-110066

Security

EPCL-74457

EPIC-100425

EPCL-75723

EPIC-58793

EPIC-73341

EPIC-74779

EPIC-73912

EPIC-93287

System

EPCL-75016

Modernized Screens

Visual and minor functional enhancements have been made to the following pages and their associated pop-ups for a more modern look and feel. These enhancements may include changes to search and filtering capabilities, button labels, and lists of Available and Selected items.

Software Development Kit: What’s New?

Accounts

Activities

schemas.appliedsystems.com.epic.sdk._2011._01._common.Activity

Methods

Get_Activity

ActivityGUID

EnteredByCode

LastUpdatedByCode

ESDK-4110

Clients

schemas.appliedsystems.com.epic.sdk._2021._01._account._client.ClientBenefitOptionItem

Get_Client_BenefitOption

Insert_Client_BenefitOption

Update_Client_BenefitOption

ClientBenefitOptionID

EntityID

Timestamp

ClientBORDate

PrimaryRenewalMonthCode

EnrollmentPortalID

EnrollmentPortalStatus

IntegrationType

PortalContactID

ClientAdminID

EnrollmentComments

EnrollmentPeriodStartDate

EnrollmentPeriodEndDate

EnrollmentDeadlineDate

BlackoutPeriodStartDate

BlackoutPeriodEndDate

TestingPeriodStartDate

TestingPeriodEndDate

PayrollVendorID

PayrollContactID

PrimaryDeductionFrequency

PayrollIntegratedWithEnrollmentSystemCode

PayrollComments

ComplianceComments

HIPAABusinessAgreementSentDate

WrapDocumentPreparer

WrapVendorID

WrapPlanAdminID

WrapRevisedDate

Section125POPPlanCode

Section125POPPlanPreparer

Section125POPVendorID

Section125POPPlanRevisedDate

Section125POPPlanHaveHSAModulesCode

Filing10941095RequiredCode

ACAStatusVerifiedDate

ACAPreparer

ACAVendorID

ACAApproverID

FiftyFiveHundredPreparer

FiftyFiveHundredVendorID

FiftyFiveHundredSignerID

PCORIRequiredCode

PCORINotificationSentDate

PCORIFiledBy

PCORIVendorID

PCORISignerID

ContinuationRequiredCode

ContinuationTypeCode

ContinuationTPATypeCode

ContinuationTPAID

TPAContactID

ContinuationComments

HSAAdminID

HSAContactID

HSAComments

FSAAdminID

FSAContactID

FSAComments

HRAAdminID

HRAContactID

HRAComments

CommuterTPAID

CommuterContactID

CommuterComments

EAPAdminID

EAPContactID

EAPComments

ERISAOptionItems

Flag

ClientBenefitOptionERISAOptionID

ERISAPlanNumber

ERISAPlanName

ApplicableLineItems

Flag

ClientBenefitOptionApplicableLineID

ApplicableLine

ESDK-3565

The existing ContinuationTPAID property has been removed, and ContinuationTPACompanyID and ContinuationTPAVendorID properties have been added to replace it.

schemas.appliedsystems.com.epic.sdk._2021._01._account._client.ClientBenefitOptionItem

Get_Client_BenefitOption

Insert_Client_BenefitOption

Update_Client_BenefitOption

ContinuationTPACompanyID

ContinuationTPAVendorID

ESDK-4235

Contacts

schemas.appliedsystems.com.epic.sdk._2017._02._account._contact.BusinessInformation

Get_Contact

MarketType

MarketSize

CompanyRevenue

CompanyPayroll

CompanyPayrollCycle

ESDK-4102

Policy

schemas.appliedsystems.com.epic.sdk.2009._07._account._policy._businessauto.BusinessAutoDriverGetResult

Get_BusinessAuto_DriverPaginated

Drivers

TotalPages

ESDK-4001

Configure

User Options

schemas.appliedsystems.com.epic.sdk._2022._02._configure._fielddefaults.ActivityAdd

schemas.appliedsystems.com.epic.sdk._2022._02._configure._fielddefaults.AttachmentAdd

Get_Configure_FieldDefaultActivityAdd

AttachmentAddValue

AddAttachmentOption

AttachTo

OverrideSystemDefault

FolderPath

SecurityAccess

ClientAccessExpire

ClientAccessible

TemplateFolder

ESDK-4054

Software Development Kit: What’s Improved?

EPCL-74513

schemas.appliedsystems.com.epic.sdk.2009._07.MessageHeader

All

UserCode

ESDK-4228

Accounts

Transactions

schemas.appliedsystems.com.epic.sdk.2011._01._account._transaction._invoice.SendInvoiceToItem

Insert_Transaction

ContactID

ESDK-4008

schemas.appliedsystems.com.epic.sdk.2011._01._account._transaction._commissionsplititem.ProducerBrokerCommissionItem

Insert_Transaction

N/A

ESDK-4073

Vendors

schemas.appliedsystems.com.epic.sdk._2009._07._common.Lookup

Get_Lookup

N/A

ESDK-4045

Policy

schemas.appliedsystems.com.epic.sdk.2013._03._account._policy._crime.Coverages

Get_Crime_Coverages

N/A

ESDK-4039

schemas.appliedsystems.com.epic.sdk.2011._01._account.Policy

Insert_Policy

PrefillID

ESDK-4031

schemas.appliedsystems.com.epic.sdk.2017._02._account._policy.Line

Update_Line

N/A

ESDK-4062

schemas.appliedsystems.com.epic.sdk.2014._11._account._policy._businessauto._vehicle.CoverageItem

Insert_BusinessAuto_Vehicle

N/A

ESDK-4000