Merchant Settings

On the Merchant Settings page, you can configure the variables displayed on the payment Checkout page and Hosted Payment Page. Click the edit icon next to a merchant account to view the current settings. Click the eye icon in the Bank Details column to view the last four digits of the account number used when the merchant account was registered.  

Edit Merchant Account

Click Edit next to the merchant information to modify the following fields for the merchant account:

• Company Name: Enter the name of your organization. The company name displays on the Checkout page and in the Payment Confirmation email to the insured.
• Broker Contact Email: Enter the broker email to be notified when a payment is processed. The broker contact email displays in the Payment Confirmation email sent to the insured.
• Support Phone Number: Enter the country code, phone number, and extension number, if applicable, used to contact support for your organization. The support phone number displays in the Payment Confirmation email to the insured.
• Brokerage Location: Enter the brokerage address to be included in the Payment Confirmation email.
• Allowed Payment Methods: Select the payment methods to make available to your insured.
• Credit Card Fee Percent: Lower or remove the default value to modify the credit card convenience fees. The maximum fee you can charge is 3.5%.
• EFT Fee: Enter a lower value for the EFT fee or remove it altogether. The maximum fee you can charge is $4.
• Waive Convenience Fees for: Select the payment methods for which to waive the convenience fee.  

Click Save to apply any changes.

Hosted Payment Page

The Hosted Payment Page tab contains a secure payment URL that is unique to your brokerage. Applied recommends embedding the custom URL in a button that displays the Hosted Payment Page.

1. In the Display Options section, configure the following settings:
1. Select the configured settings options to display your Logo, Title, and Copyright on the hosted payment page.
2. Choose a language for the Hosted Payment Page and notification emails.
2. In the Hosted Payment Page Link section, you can configure the following settings:
1. Enter a unique customized URL to provide to your insureds. Applied recommends using <brokerage><branch> or <branch> as the URL (for example, brokeragetoronto.appliedpay.com). The URL can contain only alphanumeric characters (letters and numbers) and hyphens (-). Select a time after which the payment link expires (for example, after 30 days).
2. Select a merchant account from the Merchant Redirect URL dropdown to redirect an inactive Hosted Payment Page link to that account.

Click Copy Hosted Payment Page Link to copy the URL to your clipboard.

3. In the Client Payment Options section, you can select Enable Pay by Invoice and Single Amount Validation Payment Options to force insureds to validate before they make one-time payments and choose invoices to pay. This option is only available for brokerages using Applied Epic. See Transactions for a list of possible workflows.
1. In the Pay By section, select Invoice and/or Amount as your payment option(s) to display the corresponding options on the Hosted Payment Page. Invoice defaults to selected if it is configured.
2. Select an option under Invoice Display to allow insureds to pay an Individual invoice or All Open Invoices. Both options prompt the insured to enter their Account Number, Invoice Number, and Postal Code. Only open invoices made via debit transactions are available for selection.
3. Select an option for Amount Validation. The options may prompt the insured to enter their Account Number (Client ID), Phone Number, and Postal Code to validate a payment, or allow the client to bypass account verification. The selected option determines whether a transaction is automatically created in Epic based on whether users complete the verification process successfully.
4. Select Allow invoice and Site ID lookup to allow insureds to search for invoices by Site ID in the Invoice Number field on the Hosted Payment Page.
4. In the Hosted Payment Page Settings section, you can select Enable Manage my Account to disable an insured’s access to login options on the hosted payment page. When you select Enable Manage my Account, the login options (Use Saved Payment Method, Login, and Create an Account) display on the insured’s payment page.
5. In the Fee acceptance for Credit Card payments section, select the checkbox to force insureds to acknowledge the fees associated with credit card payments if their payment is equal to or exceeds the premium threshold amount. Enter the Threshold Amount. The minimum default threshold is $1,000.

To write an activity back to Applied Epic, set the Payment From Client activity to Background and ensure that Generate activity for event automatically is selected for the Payment From Client activity in System Event Configuration.

Merchant Branding

Administrators can modify the following fields for each merchant account:

• Brokerage Logo: Click Change Logo to add your organization’s logo as a PNG, BMP, or JPG. The logo displays on the Checkout page and in the Payment Confirmation email to the insured.
• Primary Colour: Under Pay Button Colour Scheme, click the text box to open the colour-picker widget. The primary colour is used for the Checkout page heading, subheadings, and button backgrounds.

• Primary Text Colour: Under Pay Button Colour Scheme, click the text box to open the colour-picker widget. The primary text colour is used for the button text on the Checkout page.

• Pay Button Preview: View a preview of the Pay button with the colours you configured.

• Styling Colour: Under Payment Confirmation Email Styling, click the text box to open the colour-picker widget. The styling colour is used for the dividers on the Payment Confirmation email.

• Primary Text Colour: Under Payment Confirmation Email Styling, click the text box to open the colour-picker widget. The primary text colour is used for the Paid amount, header, and footer on the Payment Confirmation email.

Email Notifications

The insured and the email address(es) provided in this area receive a notification email when a payment is processed. Payment pages use CAPTCHA payment protection to monitor payment transactions for potential fraud.

• Payment Confirmation Email Notifications: Enter email addresses to receive payment notifications, such as payment confirmations, payment settlement details, refunds requested, refunds processed, and chargebacks. The emails listed under Payout Settlement Details receive a daily email with details for payouts.

• Support Email Notifications: Enter email addresses to receive support notifications, such as a new user request.
• Large Credit Card Payments: Select the checkbox and enter Email Addresses to enable email notifications for credit card payments that equal or exceed the defined Threshold Amount.

Epic Settings

The Epic Settings section allows you to assign a unique Epic structure combination to merchant accounts. This ensures the correct payment link is embedded in Epic invoices when this feature is enabled in a future Applied Epic release. You must configure an Epic structure for each merchant account before you can generate an automated payment link for Epic invoices.

1. Select All Structures to assign all structures to the selected merchant account, or Selected to choose structures to assign to the merchant account. You must unassign all structures from other merchant accounts to select All Structures.
2. Click + Structure Combination.
3. Select an Agency and Branch. You can add multiple structure combinations. The structure combination you choose must be unique to the merchant account.
4. Click Add Structure Combination.

NOTE: If you have already set up a Hosted Payment Page link to collect payments, adding a merchant account does not affect the current link for existing invoices.

In the Returns, Chargebacks, & NSFs section, select the checkbox to automatically post a debit transaction back to Applied Epic. To access this setting, you must select Allow for Create Debit Trans. in Epic for Refunds/Voids in Users > Feature Permissions.

AutoPay Settings

You can enable AutoPay for your insureds to automatically debit funds from the payment method provided by the insured. Insureds receive an email reminder three days before funds are debited.

1. Select Enable AutoPay. This checkbox is deselected by default.
2. Under AutoPay Display Options, select Account, Policies, or Invoices to display for the autopay enrollment process. Choose if you want to display all or only individual policies and invoices on an account under the Invoice and Policy Display option.

If you select Display individual policies and invoices on an account according to user input, the insured must enter the Policy Number or Invoice Number for the policies/invoices they want to enroll in. They can enter in unlimited policy or invoice numbers. 

3. In the Copy AutoPayment Enrollment Link section, click Copy AutoPayment Enrollment Link to share the link with your insureds.
4. In the AutoPay Email Notifications section, enter email addresses and/or Servicing Roles to receive email notifications for AutoPay Enrollment / Cancellations or Payment Declinations.