Client Refund

The Client Refund feature allows you to issue a refund to a client without having to access the Disbursements area. You can access this function from Home, the Locate screen, or any screen in the Accounts area. You do not have to access the client’s account first.

1. Do one of the following:
   • Click New > Client Refund on the options bar.
   • Click File > New > Client Refund on the menubar.
2. In the Client Refund window, select the appropriate Bank account.
3. The current system date defaults as the Effective date, but you can change it if necessary.
4. Enter a Description for the client refund.
5. The Accounting month defaults to the current accounting month.
6. Enter the Client account, or click the lookup button to locate the correct account.
   
   Note: If you access the Client Refund screen from within an account, that account's information defaults in the Client account and Payee fields. You can change these entries if necessary.
7. Enter a Cheque # if applicable.
8. Enter a Memo if applicable.
9. Make the appropriate selection in the Apply to dropdown menu.
   • Account: The account defaults and cannot be changed.
   • Policy: Click the Select Policy link label. Choose the correct policy in the list and click Finish or press [Enter].
   • Selected Items: Click the Pay Items link label. Click on the appropriate outstanding item in the list. Click the Full Payment button to pay the item in its entirety.
     
     To pay only a portion of an item, click the Partial Payment button. Enter the Amount to pay and then click Finish or press [Enter].
10. Click Finish or press [Enter] to record the payment.
11. Select a GL schedule if applicable.
12. The refund Description you entered defaults, but you can change it if needed.
13. Enter the Amount of the refund.
    
    Note: This amount cannot exceed the Limit set in Limit Configuration.
14. Click Finish to issue the refund or Cancel to close the Client Refund window without paying.