Message Class Configuration

When a file is sent through the Ivans Network, the company should attach a Message Class to the file so that Applied Epic can determine how to process the file. Applied Epic processes claims differently than policies and direct bill transactions, all of which are processed differently than screens and edits. Applied Epic needs to know what type of file is being sent in order to process it.

You should rarely, if ever, need to access this configuration screen—Applied Systems provides you the message classes that are supported by Download standards. You cannot edit, modify, or delete these message classes. Any files sent with either a blank or unsupported message class (one that is not defined in Message Class Configuration) will not be processed.

If there is an error on your Communication Log indicating that a download file cannot be properly processed and it is determined that the cause is a company sending a file with an unrecognized Message Class Code, a new entry should be added in the Message Class table.

If you experience difficulties with message class during the Download process, contact Applied Systems Customer Support to speak with a Support Technician.

1. From the Home screen, do one of the following:
   
   • Click Configure on the navigation panel.
   • Click the down arrow next to Home on the menubar and select Configure.
   • Click Areas > Configure on the menubar.

From any other area of the program, do one of the following:

2. • Click the down arrow to the right of the Home options bar button and select Configure.
   • Click Home > Configure on the menubar. The Configure screen displays.
3. Click Interface on the navigation panel, or Areas > Interface on the menubar.
4. Click Message Class on the navigation panel.
   
   You can do the following from here:
   • Add a Message Class
     1. Do one of the following:
        • Click the Add button to the left of the list.
        • Press [Insert] on your keyboard.
     2. The fields to the right of the list become enabled. Enter the new Message Class Code.
     3. Select a Download Type in the dropdown menu:
        • AL3
        • Claims XML
        • eDocs & Messages
        • Ivans Download (Benefits Direct Bill Commission Download)  
     4. Click Finish if you have no more message classes to add.
        
        Add to add another message class.
        
        Click Cancel to end the workflow without saving your changes. You are prompted, “Do you wish to discard changes?” Click Yes.
        
        If an interface job is running when you click Finish to save your changes, you are notified that your changes will not take effect until the next Download job begins. Click Yes to save your changes or No to discard them.
   • Edit a Message Class
     1. Click to highlight the message class you wish to edit.
        
        Note: You cannot edit the pre-configured Ivans message class codes.
     2. Edit the Message Class Code as needed.
     3. Select a Download Type in the dropdown menu:
     • AL3
     • Claims XML
     • eDocs & Messages
     • Ivans Download (Benefits Direct Bill Commission Download)
     4. Click Finish if you have no more message classes to add.
        
        Click Cancel to end the workflow without saving your changes. You are prompted, “Do you wish to discard changes?” Click Yes.
        
        If an interface job is running when you click Finish to save your changes, you are notified that your changes will not take effect until the next Download job begins. Click Yes to save your changes or No to discard them.
   • Delete a Message Class
     1. Click to highlight the message class that you wish to delete in the list.
     2. Do one of the following:
        • Click the Delete button to the left of the list.
        • Click File > Delete on the menubar.
        • Press [Delete] on your keyboard.
     3. You are prompted, "Do you wish to delete this record?" Click Yes.
   • Print a List of Message Classes
     1. To print a list of the message classes, do one of the following:
        • Click the Print button to the left of the list.
        • Click Print > Listview on the options bar.
        • Click File > Print > Listview on the menubar.
     2. Print the list as you would any other document.