Front End Scanning Process

If your office utilizes front end scanning, a designated employee opens the mail, determines the employees to whom the items should be sent, and scans barcodes and their associated documents and images. The items are sent to the appropriate employees' Image Inboxes.

1. The designated employee opens the mail and prints a barcode for each employee to whom items in the mail belong. Be sure to select Operators as the Entity Type.
2. The barcodes, documents, and images must be scanned to be routed to the appropriate employees.
3. The scanned items display in the appropriate employees' Image Inboxes. Each employee must process and attach the items in his or her Image Inbox. When an item has been processed, the employee prints a barcode for each account, client, or policy to which the documents or images are to be attached. Keep the barcode with the associated items, with the barcode preceding the items. Each barcode indicates where the documents that follow must be attached in TAM. Scanned items continue to attach to that account, policy, or claim during this scan job until another barcode is scanned.
   
   Items following the second barcode attach to the account, policy, or claim to which the barcode is assigned, and so on.