Content Library

The Content Library contains a wide range of industry-related content, plus any content that your organization has uploaded through My Content, and any Applied content that you have edited, which you can share with clients and prospects. Filter and search the Content Library to find the right content for the right people at the right time. When you find an especially relevant piece of content, you can bookmark it to find it again quickly.

You can use content to strengthen existing client relationships and market your organization’s products and services in several ways. You can send the same content to a group of contacts in a campaign (for example, for a newsletter, product promotion, or regulatory update). You can also send content quickly to a single person by one-off email to follow up on a specific conversation or question. To engage with your clients and prospects through other channels, you can share a piece of content directly on social media (Facebook, LinkedIn, or Twitter) or embed full content or teaser text on your website or blog. If your organization uses Applied CSR24, you can also share a piece of content with a contact on the CSR24 Self Service Portal.

Individual pieces of content included in pre-built campaigns may display in the Content Library, but to access a ready-to-use pre-built campaign, you must navigate to Campaigns > Pre-Built Campaigns.

Content Library Areas

Content displays differently depending on the area of the Content Library you are accessing (for example, in a carousel or list). You can view a full piece of content by clicking its title or Preview link.

Except on the Content Home page, 25 pieces of content display per page by default. Click the page links on the bottom of the page to view additional pages of content. A counter of the total number of content pieces in the list displays at the top and bottom of the page. This counter updates dynamically to reflect any keyword searches and/or filters applied.

• Content Home: This page displays new content, your bookmarked content, and content you have recently viewed in three carousels. You can access a preview of each content piece from its card. Each carousel displays up to 12 cards. Click the arrows to scroll through them, or click View All >>>.
• All Content: All content, sorted by the most recent.
• What’s New: Content that has been added within the last 14 days.
• Bookmarks: Content pieces you have bookmarked. Add or remove content from Bookmarks by clicking the bookmark icon . Your bookmarks are unique to your user account and do not affect other users’ bookmarks.
• Recently Viewed: The pieces of content that you have opened and viewed in full most recently (by clicking the title or the Preview link). Content displays in descending order based on the date you viewed it.
• My Content: This page allows you to upload and manage your organization's own original content.
• Edited Content: Existing Applied content (including articles, checklists, deep dives, and quick reads) that you have customized with content specific to your organization.
• CSR24 Content Library: This page lists all content your organization has shared on the Applied CSR24 Self-Service Portal.
  Note: This area only displays if your organization uses CSR24 and your system is configured to allow users to share content on the CSR24 Self-Service Portal.