Reprocess Items in Suspense

The Reprocess Items in Suspense action allows you to reprocess some or all suspended Direct Bill Commission Download items, depending on the option you choose. It is not available for other Suspense areas. The action attempts to rematch the items according to the system’s procedures for matching Direct Bill downloads. This means that if you have not revised a suspended item’s policy number or carrier code, the item will be sent back to Suspense without assignment, even after reprocessing.

This action does not reprocess Direct Bill items in the Suspense Recycle Bin.

Note: This article contains printing instructions that are only applicable if Applied Epic is installed locally on your computer. If you access Epic through a web browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge, you cannot print directly from within the system. See Printing for more information about the printing capabilities available from Epic Browser. All other steps in this article are applicable to both methods of accessing Epic unless stated otherwise.

From the Home screen, do one of the following:
- Click Procedures on the navigation panel.
- Click Areas > Procedures on the menubar.
- Click the down arrow next to Home on the options bar and select Procedures.

From any other area of the program, do one of the following:

- Click the down arrow to the right of the Home options bar button and select Procedures.
- Click Home > Procedures on the menubar.
Click Interface Management > Assign Items in Suspense on the navigation panel.
Do one of the following:
- Click Actions > Reprocess Items in Suspense on the options bar and choose one of the options.
- - Direct Bill - All
  - Direct Bill - Unassigned
- Click Actions > Reprocess Items in Suspense on the menubar and choose one of the options.
- - Direct Bill - All
  - Direct Bill - Unassigned
Optionally add or edit communication log recipients.
1. Select the appropriate recipient and do one of the following:
  - Click the Edit button to the left of the list.
  - Press [Enter] on your keyboard.
  - Double click on the recipient name.
2. Select the Notify Only checkbox to provide only a notification and not a copy of the log. Checking this box disables the Delivery Options section.
  
  Note: This checkbox might not be available, depending on your system settings.
3. Click the Change Notification Settings link if applicable.
  1. Select the appropriate radio button:
    
    Notify only if successful
    
    Notify if successful or unsuccessful
    
    Notify only if unsuccessful
  2. Click Finish or press [Enter].
4. Select a Printer, Email address, or Fax number in the Delivery Options section.
5. If you select Email, enter an Email/Fax subject.
  
  Make an Attach as selection:
  - CSV
  - Microsoft Excel Workbook
  - PDF
Choose a From email.

If you select Fax as the delivery option, choose a Fax # from the dropdown list.

Enter an Email/Fax Subject, and choose a Cover page. To change the Language of the selected Cover page, select it from the Language dropdown menu.

Note: you must set up a Cover page in all desired languages in Fax Cover Page Configuration to make these languages available for selection from this dropdown menu.
1. Click Finish to add the recipient and return to the communication log screen
  
  Click Add to add another recipient.
  
  Click Cancel to return to the communication log screen without adding the recipient. you are prompted: "Do you wish to discard changes?" Click Yes.
1. Do one of the following:
  - Click the Add button to the left of the list.
  - Press [Insert] on your keyboard.
2. Enter the new screen Name in the field on the In the Add Recipients popup window, Select a Name.
3. Select Notify only checkbox if desired. Checking this box disables the Delivery Options section.
  
  Note: This checkbox might not be available, depending on your system settings.
4. Click the Change Notification Settings link if applicable.
  1. Select the appropriate radio button:
    
    Notify only if successful
    
    Notify if successful or unsuccessful
    
    Notify only if unsuccessful
  2. Click Finish or press [Enter].
5. Select a Printer, Email address, or Fax number in the Delivery Options section.
6. If you select Email, enter an Email/Fax subject.
  
  Make an Attach as selection:
  - CSV
  - Microsoft Excel Workbook
  - PDF
Choose a From email.

If you select Fax as the delivery option, choose a Fax # from the dropdown list.

Enter an Email/Fax Subject, and choose a Cover page. To change the Language of the selected Cover page, select it from the Language dropdown menu.

Note: you must set up a Cover page in all desired languages in Fax Cover Page Configuration to make these languages available for selection from this dropdown menu.
1. Click Finish to add the recipient and return to the communication log screen
  
  Click Add to add another recipient.
  
  Click Cancel to return to the communication log screen without adding the recipient. you are prompted: "Do you wish to discard changes?" Click Yes.
If you want to change the printer settings for a selected recipient, click to highlight the correct recipient and click Change Printer Settings to display the Print window.
Click the appropriate radio button in the Scheduling area:
- Now
- Schedule
  1. Choose a date in the dropdown calendar.
  2. Enter a time.
  3. Make a selection in the Recurring dropdown menu.
Click Finish to complete the workflow, and then click OK on the Submitted for processing message..

Click Cancel to close the screen without reprocessing the items.