Opportunities represent business that you seek to acquire or retain; you can use them to manage your Applied Epic sales processes for both new and renewal business. On each opportunity, you can define a preferred opportunity contact: the person you should contact as you work that opportunity. Assigning a preferred opportunity contact allows you to identify and contact this person quickly and easily from the Opportunities list on the Home screen (if you have set it up to display Contact Name and Contact Via information).
The associated account’s primary contact or main business contact may default as the preferred opportunity contact, depending on the option your organization has defined in System Settings. However, you can change the preferred opportunity contact if necessary by selecting a contact on the Contact/Business Info tab of the opportunity.
See Opportunity Stages Configuration, Opportunity Stage Groups Configuration, and Opportunity Unsuccessful Reasons Configuration for information about setting up your organization's sales process in Applied Epic. See Sales Team Configuration for information about setting up your organization's sales teams.
Note: This article contains printing instructions that are only applicable if Applied Epic is installed locally on your computer. If you access Epic through a web browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge, you cannot print directly from within the system. See Printing for more information about the printing capabilities available from Epic Browser. All other steps in this article are applicable to both methods of accessing Epic unless stated otherwise.
To access Accounts from another area of the program, do one of the following:
The following sections are available in Opportunity Detail:
Edit the Opportunity Detail and Structure information if necessary. You can also add or update information on the following tabs:
Use this section to apply agency-defined categories to an account. For instructions on adding new agency-defined categories to the system, see Agency Defined Categories Configuration.
Use the search
bar to display categories that meet
specific criteria. Apply a single
filter (using
the search fields) or multiple
filters (using
the Edit
Filter button )
to narrow the list of categories.
Click the Delete button to remove a filter from the list.
Hover over the Search where text to see the filter that is currently applied to the list.
To clear the currently applied filter and start over, click the Clear Filter link label. The search bar displays in blue when filters are applied and gray when filters are cleared.
Narrow the list of contacts for the selected account if necessary.
Use the search bar
to display contacts that meet specific criteria.
Apply a single
filter (using the search fields)
or multiple
filters (using the Edit
Filter button ) to
narrow the list of contacts.
Click the Delete button to remove a filter from the list.
Hover over the Search where text to see the filter that is currently applied to the list.
To clear the currently applied filter and start over, click the Clear Filter link label. The search bar displays in blue when filters are applied and gray when filters are cleared.
You can do the following:
This option adds a new contact to the account and associates it to the opportunity.
The Address Lookup pulls information in from the following areas:
Follow the steps below on the Address Lookup screen.
Click Cancel to close the window without pulling an address into the contact detail.
This option associates a contact already on the account to the opportunity.
Use
the search bar to display
contacts that meet specific
criteria. Apply a single
filter
(using the search fields)
or multiple
filters
(using the Edit
Filter button ) to narrow
the list of contacts.
Click the Delete button to remove a filter from the list.
Hover over the Search where text to see the filter that is currently applied to the list.
To clear the currently applied filter and start over, click the Clear Filter link label. The search bar displays in blue when filters are applied and gray when filters are cleared.
You are prompted to confirm the change to the preferred opportunity contact. Click Yes to make the change or No to cancel the action.
Use
the search bar to display marketing
submissions that meet specific
criteria. Apply a single
filter (using
the search fields) or multiple
filters (using
the Edit
Filter button )
to narrow the list of marketing
submissions.
To clear the currently applied filter and start over, click the Clear Filter link label. The search bar displays in blue when filters are applied and in gray when filters are cleared.
Use
the search bar to display policies
that meet specific criteria. Apply
a single
filter (using
the search fields) or multiple
filters (using
the Edit
Filter button )
to narrow the list of policies.
To clear the currently applied filter and start over, click the Clear Filter link label. The search bar displays in blue when filters are applied and in gray when filters are cleared.
Use
the search bar to display services
that meet specific criteria. Apply
a single
filter (using
the search fields) or multiple
filters (using
the Edit
Filter button )
to narrow the list of services.
To clear the currently applied filter and start over, click the Clear Filter link label. The search bar displays in blue when filters are applied and in gray when filters are cleared.
In the Add Attachment window, select the appropriate radio button and click Continue.
Note: Your agency's email program must be integrated with Applied Epic to attach emails to items in Applied Epic.
Click Cancel or press [Esc] to exit the workflow without adding the attachment. You are prompted, "Do you wish to discard changes?" Click Yes.
Click Cancel or press [Esc] to exit the workflow without adding the attachment(s). You are prompted, "Do you wish to discard changes?" Click Yes.
Click Cancel or press [Esc] to exit the workflow without adding the attachment. You are prompted, "Do you wish to discard changes?" Click Yes.