Add an Opportunity

Opportunities represent business that you seek to acquire or retain; you can use them to manage your Applied Epic sales processes for both new and renewal business. On each opportunity, you can define a preferred opportunity contact: the person you should contact as you work that opportunity. Assigning a preferred opportunity contact allows you to identify and contact this person quickly and easily from the Opportunities list on the Home screen (if you have set it up to display Contact Name and Contact Via information).

The associated account’s primary contact or main business contact may default as the preferred opportunity contact, depending on the option your organization has defined in System Settings. However, you can change the preferred opportunity contact if necessary by selecting a contact on the Contact/Business Info tab of the opportunity.

See Opportunity Stages Configuration, Opportunity Stage Groups Configuration, and Opportunity Unsuccessful Reasons Configuration for information about setting up your organization's sales process in Applied Epic. See Sales Team Configuration for information about setting up your organization's sales teams.

Note: This article contains printing instructions that are only applicable if Applied Epic is installed locally on your computer. If you access Epic through a web browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge, you cannot print directly from within the system. See Printing for more information about the printing capabilities available from Epic Browser. All other steps in this article are applicable to both methods of accessing Epic unless stated otherwise.

  1. Locate the account in question and access the Opportunities area.
  2. Do one of the following:
  3. Select the New business or Renewal business radio button. 
  4. If necessary, select a Product type from the dropdown menu to assist in categorizing the opportunity. Your organization can define available Product type options in Opportunity Product Configuration.
  5. Enter a Description
  6. Optionally select the Target close date and Source from the dropdown menus. 
  7. Enter the SIC code manually, or click the lookup button to the right of the field to locate the SIC code. Hover over the SIC field to display the description of the selected code.
  8. The Agency, Branch, Department, and Profit Center default, but you can change these selections if necessary. At minimum, you must select an Agency and Branch.
  9. Optionally enter the Estimated Premium, Revenue, # of policies, # of risks, and/or # of client contracts. The estimated Premium and/or Revenue values are multiplied by the Probability associated with each opportunity stage, so the Estimated Value of the opportunity increases as it moves through the sales pipeline. The Estimated Value is used to track progress toward individual and team sales targets on Dashboards and Opportunities Reports.
  10. Optionally associate the opportunity to a Sales team and an Owner. The Sales manager associated to the team you select will default. Entries in these fields are required to display the opportunity in the Opportunities list on the Home screen and to track it accurately on Dashboards and reports.
  11. Select the stage Group for the type of business or workflow to which the opportunity belongs. The Group dropdown menu populates with the options set up in Opportunity Stage Group Configuration.

    Note: You can set up Group and Stage field defaults for the Opportunity Add Workflow in Field Default Configuration.
  12. The first Stage in the selected Group defaults, but you can change it if necessary.

    Note: Only stages in the selected Group populate in the Stage dropdown menu.
  13. The Stage premium and/or Stage revenue are automatically calculated by multiplying the Probability by the Premium and/or Revenue values entered in the Estimated Value section.
  14. Optionally, enter Comments about the opportunity. 
  15. You can perform either of the following actions: