Security Options - Insured Clients

Binder

Note: In order for any of the Binder security objects to take effect, the user must also be granted the Proofs of Insurance right under Insured Clients > Insured Clients.

Permission	Enables	Implications	Related
View Binder	View all binders in the list accessible under Proofs of Insurance > Binders.
Add Binder	Add a binder for an insured client.		In order to add a binder, the user also needs to be granted the View Binder right under Insured Clients > Binder. If the user is not also granted the Edit Binder right, the user will be able to enter binder detail when adding the binder, but will not be able to edit the binder once it is added.
Edit Binder	Edit a binder.		In order to edit a binder, the user also needs to be granted the View Binder right under Insured Clients > Binder.
Delete Closed Binders	Delete any binders in the Binders - Closed list.		In order to delete a binder, the user also needs to be granted the View Binder right under Insured Clients > Binder.
Print Binder	Access the Print > Binder workflow available under Proofs of Insurance > Binders.	This workflow prints each selected binder along with its conditions page and supplemental forms, and prints a House Copy watermark on each page. It does not generate an activity or system event.	If the user is not also granted the Print Binder - Edit Organization Contact permission, the Organization Contact tab is read-only.
Print Binder - Edit Organization Contact	Modify the Organization Contact tab when printing a binder for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when printing binders, this security right should be restricted.
Issue Binder	Access the Issue Binder action available under Proofs of Insurance > Binders.	This action tracks the date the binder was issued as well as the user who issued the binder. This security right permits the user to print, fax, or email the binder to the insured or to other interests.	If the user is not also granted the Issue Binder - Edit Organization Contact permission, the Organization Contact tab is read-only.
Issue Binder - Edit Organization Contact	Modify the Organization Contact tab when issuing a binder for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when issuing binders, this security right should be restricted.
Extend Binder	Access the Extend Binder action available under Proofs of Insurance > Binders.	This action can be used on open, issued, or closed binders. Information is copied from the selected binder and used to create a new binder.
Close Binder	Access the Close Binder action available under Proofs of Insurance > Binders.	This security right permits the user to close an open binder and any associated open activities.
Delete Open Binders	Delete any binders in the Binders - Open list.		In order to delete a binder, the user also needs to be granted the View Binder right under Insured Clients > Binder.
Edit Issued Additional Interests	Edit Additional Interests that have been given an Issue Date.	To access Additional Interests, the user must open the binder detail and click the Additional Interests link in the navigation panel.	In order to edit Additional Interests, the user also needs to be granted the View Binder and Edit Binder rights under Insured Clients > Binder.

Certificate

Note: In order for any of the Certificate security objects to take effect, the user must also be granted the Proofs of Insurance right under Insured Clients > Insured Clients.

Permission	Enables	Implications	Related
View Certificate	View all certificates in the list accessible under Proofs of Insurance > Certificates.
Add Certificate	Add a certificate for an insured client.		In order to add a certificate, the user also needs to be granted the View Certificate right under Insured Clients > Certificate. If the user is not also granted the Edit Certificate right, the user will be able to enter certificate detail when adding the certificate, but will not be able to edit the certificate once it is added.
Delete Certificate	Delete a certificate.	Only certificates that have not been issued can be deleted.	In order to delete a certificate, the user also needs to be granted the View Certificate right under Insured Clients > Certificate.
Edit Certificate	Edit a certificate.		In order to edit a certificate, the user also needs to be granted the View Certificate right under Insured Clients > Certificate.
Print Certificate	Access the Print > Certificate workflow available under Proofs of Insurance > Certificates.	This workflow prints each selected certificate along with its supplemental forms, and prints a House Copy watermark on each page. It does not generate an activity or system event.	If the user is not also granted the Print Certificate - Edit Organization Contact permission, the Organization Contact tab is read-only.
Print Certificate - Edit Organization Contact	Modify the Organization Contact tab when printing a certificate for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when printing certificates, this security right should be restricted.
Issue Certificate	Access the Issue Certificate and Issue Single Holder actions available under Proofs of Insurance > Certificates.	This action tracks the date the certificate was issued as well as the user who issued the certificate. This security right permits the user to print, fax, or email the certificate to the insured or holder(s).	If the user is not also granted the Issue Certificate - Edit Organization Contact permission, the Organization Contact tab is read-only.
Issue Certificate - Edit Organization Contact	Modify the Organization Contact tab when issuing a certificate for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when issuing certificates, this security right should be restricted.
Add Template	Add a template for a Certificate of Liability or a Certificate of Property.	Allowing a user to add a coverage template for a certificate can greatly reduce the time needed to create a certificate for a client.	User must also have Edit Template rights.
Edit Template	Edit a template for a Certificate of Liability or a Certificate of Property.
Delete Template	Delete a template for a Certificate of Liability or a Certificate of Property.	Allowing users to delete templates enables them to handle situations in which templates have been added inadvertently and keeps them from having to alert an administrator to resolve the issue. Only templates that have not been used can be deleted; a template cannot be deleted if a holder on the certificate is associated to it.	User must also have Edit Template rights.
Renew Certificate	Access the Renew Certificate action available under Proofs of Insurance > Certificates.	When renewing, the user may select what information from the existing certificate defaults into the new certificate.
Edit Issued Holder	Edit Holders that have been given an Issue Date.	To access Holders, the user must open the certificate detail and click the Holders link in the navigation panel. This right permits the user to edit all tabs for the Holder.	In order to edit Holders, the user also needs to be granted the View Certificate and Edit Certificate rights under Insured Clients > Certificate. If the user is not also granted the Edit Holder Named Insured right under Insured Clients > Certificate, the user will not be able to edit the Named Insured frame on the Holder Details tab.
Import/Export Holders	Access the Import Holders and Export Holders actions available under Proofs of Insurance > Certificates.		This security right grants the user access to the Import - Holders screen, but in order to add a batch file and complete the import, the user will also need to be granted the Import/Export Holders - Add and Import/Export Holders - Edit rights under Insured Clients > Certificate.
Import/Export Holders - Add	Add an import batch while executing the Import Holders action available under Proofs of Insurance > Certificates.		In order to view the created batch and complete the import, the user will also need to be granted the Import/Export Holders - Edit right under Insured Clients > Certificate. The Import/Export Holders right is necessary in order to access this screen.
Import/Export Holders - Delete	Delete an import batch while executing the Import Holders action available under Proofs of Insurance > Certificates.		The Import/Export Holders right under Insured Clients > Certificate is necessary in order to access this screen.
Import/Export Holders - Edit	Preview an import batch while executing the Import Holders action available under Proofs of Insurance > Certificates. Make any necessary changes to the batch and complete the import.		The Import/Export Holders right under Insured Clients > Certificate is necessary in order to access this screen.
Edit Holder Named Insured	Edit the Named Insured frame on the Holder Details tab in a certificate.	To access Holders, the user must open the certificate detail and click the Holders link in the navigation panel.	In order to edit holder information, the user must be granted the View Certificate and Edit Certificate rights under Insured Clients > Certificate.
Change CSIO Cancellation Clause	Change the Days Cancellation Notice on the Holder Details tab of a CSIO Certificate of Liability.

Claims

Permission	Enables	Implications	Related
View	View open and closed claims listed for an insured client.		Claims that display in the list are limited to claims whose agency/branch structure the user has security access to, unless the user has also been granted the Display in Listview Regardless of Structure object under General > General.
Add	Add a claim for an insured client.
Delete	Delete a claim.	Only open claims with no associated open activities can be deleted.
Edit	Edit claim detail.		In order to edit a claim, the user must also be granted the View Claim security right under Insured Clients > Claims. If the user is not also granted the View Claim Payment right, the user will not be able to access or edit the Payments/Expenses tab in claim detail.
Close/Reopen	Access the Close/Reopen Claim action available from the Claims area.
Print Loss Notice	Access the Print > Loss Notice workflow available from the Claims area.	This workflow prints a loss notice with a House Copy watermark on each page. It does not generate an activity or system event.	If the user is not also granted the Print Loss Notice - Edit Organization Contact permission, the Organization Contact tab is read-only.
Print Loss Notice - Edit Organization Contact	Modify the Organization Contact tab when printing a loss notice for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when printing loss notices, this security right should be restricted.
Issue Loss Notice	Access the Issue Loss Notice action available from the Claims area.	This option enables the user to issue the loss notice to the insured, carrier, or other involved party via fax, email, or print.	To issue a loss notice for a claim, the user must also have security access to the associated agency, branch, and department. If the user is not also granted the Issue Loss Notice - Edit Organization Contact permission, the Organization Contact tab is read-only.
Issue Loss Notice - Edit Organization Contact	Modify the Organization Contact tab when issuing a loss notice for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when issuing loss notices, this security right should be restricted.
View Claim Payment	View the Payments/Expenses tab in the claim detail.	To access claim payment information, open the claim detail and click the Payments/Expenses link on the navigation panel.	The user must be granted the View Claim and Edit Claim rights under Insured Clients > Claims in order to access this area.
Add Claim Payment	Add a claim payment to the list on the Payments/Expenses tab in claim detail.	To access claim payment information, open the claim detail and click the Payments/Expenses link on the navigation panel.	The user must be granted the View Claim and Edit Claim rights under Insured Clients > Claims in order to access this area.
Delete Claim Payment	Delete a claim payment from the list on the Payments/Expenses tab in claim detail.	To access claim payment information, open the claim detail and click the Payments/Expenses link on the navigation panel.	The user must be granted the View Claim and Edit Claim rights under Insured Clients > Claims in order to access this area.
Edit Claim Payment	Edit a claim payment listed on the Payments/Expenses tab in claim detail.	To access claim payment information, open the claim detail and click the Payments/Expenses link on the navigation panel.	The user must be granted the View Claim and Edit Claim rights under Insured Clients > Claims in order to access this area.

Evidence

Note: In order for any of the Evidence security objects to take effect, the user must also be granted the Proofs of Insurance right under Insured Clients > Insured Clients.

Permission	Enables	Implications	Related
View Evidence	View all evidences in the list accessible under Proofs of Insurance > Evidences.
Add Evidence	Add an evidence for an insured client.		In order to add an evidence, the user also needs to be granted the View Evidence right under Insured Clients > Evidence. If the user is not also granted the Edit Evidence right, the user will be able to enter evidence detail when adding the evidence, but will not be able to edit the evidence once it is added.
Delete Evidence	Delete an evidence.		In order to delete an evidence, the user also needs to be granted the View Evidence right under Insured Clients > Evidence.
Edit Evidence	Edit an evidence.		In order to edit an evidence, the user also needs to be granted the View Evidence right under Insured Clients > Evidence.
Print Evidence	Access the Print > Evidence workflow available under Proofs of Insurance > Evidences.	This workflow prints each selected evidence along with its supplemental forms, and prints a House Copy watermark on each page. It does not generate an activity or system event.	If the user is not also granted the Print Evidence - Edit Organization Contact permission, the Organization Contact tab is read-only.
Print Evidence - Edit Organization Contact	Modify the Organization Contact tab when printing an evidence for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when printing evidences, this security right should be restricted.
Issue Evidence	Access the Issue Evidence and Issue Single Additional Interest actions available under Proofs of Insurance > Evidences.	This action tracks the date the evidence was issued as well as the user who issued the evidence. This security right permits the user to print, fax, or email the evidence to the insured or additional interest(s).	If the user is not also granted the Issue Evidence - Edit Organization Contact permission, the Organization Contact tab is read-only.
Issue Evidence - Edit Organization Contact	Modify the Organization Contact tab when issuing an evidence for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when issuing evidences, this security right should be restricted.
Renew Evidence	Access the Renew Evidence action available under Proofs of Insurance > Evidences.	When renewing, the user may select what information from the existing evidence defaults into the new evidence.
Edit Issued Additional Interest	Edit Additional Interests that have been given an Issue Date.	To access Additional Interests, the user must open the evidence detail and click the Additional Interests link in the navigation panel. This right permits the user to edit all tabs for the Additional Interest.	In order to edit Additional Interests, the user also needs to be granted the View Evidence and Edit Evidence rights under Insured Clients > Evidence. If the user is not also granted the Edit Additional Interest Named Insured right under Insured Clients > Certificate, the user will not be able to edit the Named Insured frame on the Additional Interest Details tab.
Import/Export Additional Interests	Access the Import Additional Interests and Export Additional Interests actions available under Proofs of Insurance > Evidences.		This security right grants the user access to the Import - Additional Interests screen, but in order to add a batch file and complete the import, the user will also need to be granted the Import/Export Additional Interests - Add and Import/Export Additional Interests - Edit rights under Insured Clients > Evidence.
Import/Export Additional Interests - Add	Add an import batch while executing the Import Additional Interests action available under Proofs of Insurance > Evidences.		In order to view the created batch and complete the import, the user will also need to be granted the Import/Export Additional Interests - Edit right under Insured Clients > Evidence. The Import/Export Additional Interests right is necessary in order to access this screen.
Import/Export Additional Interests - Delete	Delete an import batch while executing the Import Additional Interests action available under Proofs of Insurance > Evidences.		The Import/Export Additional Interests right under Insured Clients > Evidence is necessary in order to access this screen.
Import/Export Additional Interests - Edit	Preview an import batch while executing the Import Additional Interests action available under Proofs of Insurance > Evidences. Make any necessary changes to the batch and complete the import.		The Import/Export Additional Interests right under Insured Clients > Evidence is necessary in order to access this screen.
Edit Additional Interest Named Insured	Edit the Named Insured frame on the Additional Interest Details tab in an evidence.	To access Additional Interests, the user must open the evidence detail and click the Additional Interests link in the navigation panel.	In order to edit Additional Interest information, the user must be granted the View Evidence and Edit Evidence rights under Insured Clients > Evidence.

Insured Clients

Permission	Enables	Implications	Related
Locate	Locate an insured client account.	A user with this right will be able to view whatever information is displayed in the Account Locate list, even if the user does not have the right to view client account detail.	The client accounts that display in the Results list are limited by the user's security access to the associated structures, unless the user has also been granted the Display in Listview Regardless of Structure object under General > General.
View	View insured client account detail.	This allows the user to access client account detail from the Account Locate screen as well as from links elsewhere in the system.	Granting this right also gives the user view access to the Associated Accounts screen.
Add	Add an insured client account.	Restricting the number of users who can add clients helps eliminate account duplication.	If a user is granted the Add right under Prospective Clients > Prospective Clients but not this right, the user will be able to access the Add Client Account screen but will not be able to add an insured client.
Edit	Edit insured client account detail.		In order to edit the account lookup code, the user must also be granted the Edit Lookup Code right under General > General. The Structure list on the Account tab and the Split Receivable Templates section of the Billing tab are also restricted by separate security rights under Insured Clients > Insured Clients.
Inactivate/Reactivate Account	Use the Inactivate/Reactivate action, available from the Account Locate screen, to modify an insured client's account.	Inactivating a client account allows you to retain account detail, but prevents that client from being accessed in any area of the system other than the Account Locate screen (provided the Inactive checkbox is selected).	Because this action does not involve accessing the account detail, the user will be able to inactivate or reactivate an account regardless of whether the user is granted View or Edit rights.
Change Client Type	Use the Change Client Type action, available from the Account Locate screen and the insured client account detail, to change the insured client to a prospective client.	Because prospective clients cannot be used in as many areas of the system as insured clients, it is advisable to restrict this security right to fewer users than the Change Client Type right under Prospective Clients > Prospective Clients. A user who has more security access to prospective clients than to insured clients (e.g. can change structures associated to a prospective client but not an insured client) might use the Change Client Type action to circumvent this restriction and modify the account.
Add Structure	Add an agency/branch combination to the insured client's Structure list on the Account tab of the account detail.	The structures that an insured client account is associated to determine which users are able to locate the account as well as which other accounts (e.g. brokers, companies) can be used with the client.	In order to access this area, the user must also be granted View and Edit rights under Insured Clients > Insured Clients.
Delete Structure	Delete an agency/branch combination from the insured client's Structure list on the Account tab of the account detail.	The structures that an insured client account is associated to determine which users are able to locate the account as well as which other accounts (e.g. brokers, companies) can be used with the client.	In order to access this area, the user must also be granted View and Edit rights under Insured Clients > Insured Clients.
Split Receivable Templates	Add, edit, and delete split receivable templates on the Billing tab in insured client detail. Use the Copy Split Receivable Template and Inactivate/Reactivate Split Receivable Template actions from insured client detail.	Split receivable templates are selected when adding client transactions. This area of client detail is secured separately for organizations wishing to restrict access to accounting personnel.	Users must also be granted the View right under Insured Clients > Insured Clients.
Proofs of Insurance	Access the client's Proofs of Insurance screen, which consists of the Binders, Certificates, and Evidences areas.		Access to each of the three areas in this section is restricted by a separate set of security rights. See the rights under Insured Clients > Binders, Insured Clients > Certificates, and Insured Clients > Evidences.
Transactions	Access a client's Transaction list with the level of security assigned under General > Transactions.		A user who is granted this security right will be able to perform whatever actions the user has rights to under General > Transactions in the Insured Clients area. If the user is not granted any rights under General > Transactions, this object will not grant any rights.
Attachments	Access a client's Attachment list with the level of security assigned under General > Attachments.		A user who is granted this security right will be able to perform whatever actions the user has rights to under General > Attachments in the Insured Client area. If the user is not granted any rights under General > Attachments, this object will not grant any rights.
Activities	Access a client's Activity list with the level of security assigned under General > Activities.	Users without these rights will not be prevented from adding an activity created as part of a system event. While it may be beneficial to limit the number of users who may add activities on an insured client account, keep in mind that users who do not have the rights to view insured client activities will not be able to view any activities on an insured client account, even if they are the activities' owners.	A user who is granted this security right will be able to perform whatever actions the user has rights to under General > Activities in the Insured Client area. If the user is not granted any rights under General > Activities, this object will not grant any rights.
Anonymize Account	Remove all personal information from an insured client’s account using the Anonymize Client action.	A user with this right can remove all personal information from a client account. The client’s name displays as Anonymous, and all addresses, phone numbers, and other personal information are deleted. Because this action permanently removes records, access should be extremely limited.
Apply Address to Other Items	Use the Apply Address to Other Items button from an insured client's Account Detail or Contact Detail screens.	Users with this right can copy an address to other contacts, policies, or Send Invoice To addresses on the same account. Granting this right to any user in communication with clients is recommended, so they can keep accounts up to date with the most current address information.	To use this functionality, the user also needs to be granted the Locate, View, Edit, and Contacts rights under Insured Clients > Insured Clients. Only items to which the user has structure access are available for selection during the address change workflow, so other business units may need to review their own items to determine whether additional address changes are needed.
Send CSIO eSlip/eDelivery	Perform the Send CSIO eSlip action available from an insured’s client’s Policies list and the Send via CSIO eDelivery action available from an insured client’s Attachments list.	A user with this right can generate and send eSlips and/or attachments to insureds via email using CSIO’s My Proof of Insurance eDelivery solution.	To use eSlips or eDelivery, your organization must register for a My Proof of Insurance eDelivery account using this request form and then enter your CSIO credentials in eDelivery Configuration.

Opportunities

Permission	Enables	Implications	Related
View Opportunity	Access the Opportunities list for an Insured client.
Add Opportunity	Add an opportunity for an insured client.		The user must also be granted the View right under Insured Clients > Opportunities. If the user is not also granted the Edit Opportunity right, the user will be able to enter opportunity detail when adding the opportunity but will not be able to edit the opportunity once it is added.
Edit Opportunity	Edit an opportunity for an insured client and perform the Assign as Preferred Contact action to designate a Preferred opportunity contact.		The user must also be granted the View right under Insured Clients > Opportunities.
Delete Opportunity	Delete an opportunity.	To ensure accurate tracking of your organization’s Won and Lost opportunities, opportunities should be deleted only if they are entered in error. Therefore, access to this right should be limited.	The user must also be granted the View right under Insured Clients > Opportunities.
Change Opportunity Stage	Use the Change Stage action on an insured client’s opportunity.		The user must also be granted the View right under Insured Clients > Opportunities.
Close Opportunity	Use the Close Opportunity action available under Opportunities.	This security right permits the user to close an open opportunity as Won or Lost.	The user must also be granted the View right under Insured Clients > Opportunities.
Reopen Opportunity	Use the Reopen action on an insured client’s opportunity.	Because opportunities should generally only be reopened if they are closed in error, access to this right should be limited.	The user must also be granted the View right under Insured Clients > Opportunities.
Renew Opportunity	Use the Renew action on an insured client’s opportunity.		The user must also be granted the View right under Insured Clients > Opportunities.
Change Opportunity Stage Group	Use the Change Stage Group action on an insured client’s opportunity.		The user must also be granted the View right under Insured Clients > Opportunities.

Personal Data

Permission	Enables	Implications	Related
View/Edit Driver's License Number	View and edit the Driver's License field in the insured client account detail.		Because the Driver's License field is contained in contact detail, the user must also be granted View/Edit rights to the Personal Tab under General > Contacts.
View/Edit Social Security # and Social Insurance #	View and edit the Social Security # and Social Insurance # fields in the insured client account detail.		Because these fields are contained in contact detail, the user must also be granted View/Edit rights to the Personal Tab under General > Contacts.
View Document View Secure Column	View secure columns within a Document View screen associated with a policy.		To view secure columns within a secure worksheet, the user must also be granted view rights for View Document View Secure Worksheet under Insured Clients > Personal Data.
View Document View Secure Worksheet	View secure worksheets within a Document View screen associated with a policy.

Policy

Permission	Enables	Implications	Related
View	Access the Policies list for an Insured Client.		The policies that display in the list are limited by the user's security access to the associated structures, unless the user has also been granted the Display in Listview Regardless of Structure right under General > General.
Add Policy	Add a policy for an insured client.		In order to add a policy, the user also needs to be granted the View right under Insured Clients > Policy. If the user is not also granted the Edit Servicing/Billing and Edit Application rights, the user will be able to enter billing information and application detail when adding the policy, but will not be able to edit the policy once it is added.
Delete Policy	Delete a policy from an insured client's Policies list.	In order for a policy to be deleted, it must have only one service summary row, it must have a Service Summary Status of In Process, and it cannot have any associated open activities, certificates, evidences, or transactions.	In order to delete a policy, the user also needs to be granted the View right under Insured Clients > Policy.
View Servicing/Billing	View the Servicing/Billing > Policy and Servicing/Billing > Line tabs of policy detail in a policy for an insured client.		In order to view this area, the user also needs to be granted the View and View Application rights under Insured Clients > Policy.
Edit Servicing/Billing	Edit the Servicing/Billing > Policy and Servicing/Billing > Line tabs of policy detail in a policy for an insured client.		In order to edit this area, the user also needs to be granted the View, View Application, and Edit Application rights under Insured Clients > Policy. If the user is not also granted the Edit Annualized Premium/Commission right, the user will not be able to edit these fields.
Edit Line Financed Indicator	Select or deselect the Financed checkbox on the Servicing/Billing > Line > Billing tab of policy detail for an insured client.	Although this checkbox is selected automatically when a user takes payment for a policy via the Finance Transaction action, it may need to be deselected manually if the policy is no longer financed and the financed transaction is deleted. Depending on how unusual this situation is in your agency, you may want to limit this right to administrators and supervisors.	To edit this area, the user also needs to be granted Edit Servicing/Billing rights under Insured Clients > Policy.
Edit Contact Invoice Information	Edit contact information on transactions.	The information listed in Contact Detail defaults into the Contact, Address, Email, and Fax fields on the Invoice tab of the Transaction Detail. Because changing this information could cause invoices to be sent to invalid contacts or addresses, this permission should be limited.	In order to edit information in this area, the user must also be granted the Add/Edit Approved Invoices right under General > Transactions.
View Application	View application detail for all lines of business on an insured client's policy.		In order to view this area, the user also needs to be granted the View right under Insured Clients > Policy.
Edit Application	Edit application detail for all lines of business on an insured client's policy.		In order to edit this area, the user also needs to be granted the View and View Application rights under Insured Clients > Policy.
Reinstate	Use the Reinstate action available from an insured client's Policies list to reinstate a cancelled policy.		In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Submit Application	Use the Submit Application action available from an insured client's Policies list.	This action enables the user to submit forms and attachments to a carrier via fax, email, or print. The Service Summary Status of the policy changes to Submitted.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy. If the user is not also granted the Submit Application - Edit Organization Contact permission, the Organization Contact tab is read-only.
Submit Application - Edit Organization Contact	Modify the Organization Contact tab when submitting an application for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when submitting applications, this security right should be restricted.
Cancel	Use the Cancel action available from an insured client's Policies list.	In order to be cancelled, a policy must have a status of New/Issued, New/Migrated, Renew/Issued, Endorse/Submitted, Endorse/Issued, Endorse/Not Issued, or Reinstate/Issued. The Cancel action changes a policy's Service Summary Status to In Process.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Submit Change Request	Use the Submit Change Request action available from an insured client's Policies list.	This action enables the user to submit Change Request forms to a carrier via fax, email, or print. The Service Summary Status of the policy changes to Submitted.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy. If the user is not also granted the Submit Change Request - Edit Organization Contact permission, the Organization Contact tab is read-only.
Submit Change Request - Edit Organization Contact	Modify the Organization Contact tab when submitting a change request for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when submitting change requests, this security right should be restricted.
Print Cancellation	Access the Print > Cancellation workflow available from an insured client's Policies list.	This enables the user to fax, email, or print a Cancellation and distribute it to the Insured. Printing a Cancellation does not update a policy's Service Summary Status, but it does create an activity/system event.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy. If the user is not also granted the Print Cancellation - Edit Organization Contact permission, the Organization Contact tab is read-only.
Print Cancellation - Edit Organization Contact	Modify the Organization Contact tab when printing a cancellation for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when printing cancellations, this security right should be restricted.
Issue Auto ID Cards	Use the Issue Auto ID Cards action available from an insured client's Policies list.	This action enables the user to create auto ID cards for the vehicles on an Auto policy and distribute them via fax, email, or print.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy. If the user is not also granted the Issue Auto ID Cards - Edit Organization Contact permission, the Organization Contact tab is read-only.
Issue Auto ID Cards - Edit Organization Contact	Modify the Organization Contact tab when issuing auto ID cards for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when issuing auto ID cards, this security right should be restricted.
Print Change Request	Access the Print > Change Request workflow available from an insured client's Policies list.	This workflow prints a Change Request, along with any overflows, for the highlighted service summary row. A House Copy watermark is printed on each page. It does not generate an activity or system event.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy. If the user is not also granted the Print Change Request - Edit Organization Contact permission, the Organization Contact tab is read-only.
Print Change Request - Edit Organization Contact	Modify the Organization Contact tab when printing a change request for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when printing change requests, this security right should be restricted.
Print Application	Access the Print > Application workflow available from an insured client's Policies list.	This workflow prints an application, along with any schedules and overflows, for the highlighted service summary row. A House Copy watermark is printed on each page. It does not generate an activity or system event.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy. If the user is not also granted the Print Application - Edit Organization Contact permission, the Organization Contact tab is read-only.
Print Application - Edit Organization Contact	Modify the Organization Contact tab when printing an application for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when printing applications, this security right should be restricted.
Update Stage to Submitted	Use the Update Stage to Submitted action available from an insured client's Policies list.	This permits the user to update a Service Summary Status to Submitted without submitting an application or any other forms. Once a policy has been updated to Submitted, it is locked down and can no longer be edited.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Issue/Not Issue Endorsement	Use the Issue/Not Issue Endorsement action available from an insured client's Policies list.	This action updates a policy's Service Summary Status to Issued or Not Issued and closes any associated activities.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Endorse/Revise - Add Line Mid-Term	Use the Endorse/Revise - Add Line Mid-Term action available from an insured client's Policies list.	This enables the user to add a new line to a policy mid-term, setting a separate effective date for the new line.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy. The user must have security access to the agency, branch, and department associated to the policy, as well as the profit center associated to the line.
Endorse/Revise - Existing Lines	Use the Endorse/Revise - Existing Line(s) action available from an insured client's Policies list.	This enables the user to make endorsement changes to the policy detail. Any modified fields that are not included on the ACORD Change Request are written to an overflow page. Because it is not possible to endorse a single line within a package policy, the system automatically creates a service summary item for each line in the package.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy. The user must have security access to the agency, branch, and department associated to the policy, as well as the profit center associated to the line.
Renew	Use the Renew action available from an insured client's Policies list to renew all lines for a policy.	The Renew action copies all information from an existing policy and updates the effective and expiry dates. If it is necessary to remove lines during the renewal, use the Policy Marketing module to create a new submission and then use the Move Marketed Lines to Current Policies action available from the Marketed Policy list.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Bulk Renew	Use the Renew action available from an insured client’s Policies list or Renewals Manager to renew multiple policies at once.	When a user performs the Renew action on multiple selected policies (up to 50), they can renew the policies using the default options for each policy, update all policies using the same information, or update each policy’s information separately. Because this functionality enables users to renew policies more efficiently, granting it to users responsible for processing renewals is recommended.	To access this area, the user also needs to be granted the View right under Insured Clients > Policy, or the View right under General > Renewals Manager.
Issue/Not Issue Policy	Use the Issue/Not Issue Policy action available from an insured client's Policies list.	Performing this action changes a policy's Service Summary Status to Issued or Not Issued and locks the policy so that it can no longer be edited. This security right also enables the user to close all activities associated to the policy.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Delete Service Summary Row	Use the Delete Service Summary Row action available from an insured client's Policies list.	In order to be deleted, the row must have a Service Summary Status of In Process, cannot have an Action of New or Renewed, and cannot have be the first row. Deleting a row in a package policy automatically deletes all rows with the same #.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Issue Cancellation	Use the Issue Cancellation action available from an insured client's Policies list.	This changes the policy's Service Summary Status from Submitted to Cancelled and allows the user to close activities for the cancelled policy/lines. It also updates the policy/line expiry dates.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Submit Cancellation	Use the Submit Cancellation action available from an insured client's Policies list.	This enables the user to submit Cancellation forms to a company via fax, email, or print. The policy's Service Summary Status is updated to Submitted.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy. If the user is not also granted the Submit Cancellation - Edit Organization Contact permission, the Organization Contact tab is read-only.
Submit Cancellation - Edit Organization Contact	Modify the Organization Contact tab when submitting a cancellation for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when submitting cancellations, this security right should be restricted.
Service Summary Comparison	Run the On Demand > Service Summary Comparison tool available from an insured client's Policies list.	This enables the user to compare any two rows of the same policy/line or different policies/lines. The rows selected for comparison must share the same application detail type. Only differences between the two rows are displayed.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Edit Annualized Premium/Commission	Edit the Annualized fields under Premium and Commission on a policy's Servicing/Billing tab.	This security right should be carefully restricted, because the annualized premium and commission are automatically updated by certain transaction types, and overriding these amounts can result in inaccurate or unexpected output on the Book of Business Report.	In order to access this area, the user also needs to be granted the Edit Servicing/Billing right under Insured Clients > Policy.
Process Downloaded Policy Suspense Item	Use the Process Downloaded Policy Suspense Item action available from an insured client's Policies list.	This enables the user to accept or reject a downloaded item that was suspended, e.g. because it was out of sequence.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy. The user must also be granted security access to the agency, branch, and department associated to the selected policy.
Change Line Issuing Location	Use the Change Line Issuing Location action available from an insured client's Policies list.	This prevents the user from having to manually re-add the line. If an application contains state-specific information, any information not applicable to the new province is not retained.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Change Policy Prospective/Contracted Status	Use the Change Policy Prospective/Contracted Status action available from an insured client's Policies list.	This action is only available for policies with a Service Summary Status of In Process and an Action of New or Renew.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Change Policy Effective/Expiry Dates	Use the Change Policy Effective/Expiry Dates action available from an insured client's Policies list.	This action is only available for policies with a Service Summary Status of In Process or Submitted and an Action of New.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Change Service Summary Description	Use the Change Service Summary Description action available from an insured client's Policies list.	This action is available for any service summary row, regardless of status. If the description of a row on a package policy is updated, all rows on the same submission with the same # are updated as well.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Issue Liability Certificates	Use the Issue Liability Certificates action available from an insured client's Policies list.	This right enables the user to issue the Canada Inter-Province Motor Vehicle Liability Card. It should only be granted to users who issue Personal Auto and/or Commercial Auto policies in Canada.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy. If the user is not also granted the Issue Liability Certificates - Edit Organization Contact permission, the Organization Contact tab is read-only.
Issue Liability Certificates - Edit Organization Contact	Modify the Organization Contact tab when issuing a liability certificate for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when issuing liability certificates, this security right should be restricted.
Add Master Marketing Submission	Add a Master Marketing Submission for an existing, history, or new policy.		In order to access this area, the user also needs to be granted the View Master Marketing Submission right under Insured Clients > Policy.
Delete Master Marketing Submission	Delete a Master Marketing Submission.	A Master Marketing Submission can only be deleted if no Carrier Submissions exist.	In order to access this area, the user also needs to be granted the View Master Marketing Submission right under Insured Clients > Policy.
Edit Master Marketing Submission	Edit a Master Marketing Submission.		In order to access this area, the user also needs to be granted the View Master Marketing Submission right under Insured Clients > Policy.
View Master Marketing Submission	View Master Marketing Submissions for an insured client.		The user must also have security access to the structures associated to the client.
Delete Line: Marketing Submission	Delete a line from a Master Marketing Submission.	Lines can only be deleted from a Master Marketing Submission if no Carrier Submissions exist.	In order to access this area, the user also needs to be granted the View Master Marketing Submission right under Insured Clients > Policy.
Create Carrier Submission	Use the Create Carrier Submission action available from an insured client's Policies - Marketed list.		The user must also have security access to the structures associated to the client.
Delete Carrier Submission	Delete lines from a Carrier Submission or the entire Carrier Submission.	In order for a Carrier Submission to be deleted, the Service Summary Status must be In Process with an Action of New. The last line in a Carrier Submission cannot be deleted.	In order to access this area, the user also needs to be granted the View Carrier Submission right under Insured Clients > Policy.
Edit Carrier Submission	Edit Carrier Submissions.	In order for a Carrier Submission to be edited, the Service Summary Status must be In Process.	In order to access this area, the user also needs to be granted the View Carrier Submission right under Insured Clients > Policy.
View Carrier Submission	View Carrier Submissions for an insured client.		The user must also have security access to the structures associated to the client.
Create Carrier Response	Use the Create Carrier Response action available from an insured client's Policies - Marketed list.		The user must also have security access to the structures associated to the client.
Review Application	Use the Review Application action available from an insured client's Policies list.	This enables the user to print, email, or fax the selected applications for non marketed and marketed policies without affecting any service summary rows.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy. If the user is not also granted the Review Application - Edit Organization Contact permission, the Organization Contact tab is read-only.
Review Application - Edit Organization Contact	Modify the Organization Contact tab when reviewing an application for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when reviewing applications, this security right should be restricted.
Review Change Request	Use the Review Change Request action available from an insured client's Policies list.	This enables the user to print, email, or fax the selected Change Request without affecting any service summary rows.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy. If the user is not also granted the Review Change Request - Edit Organization Contact permission, the Organization Contact tab is read-only.
Review Change Request - Edit Organization Contact	Modify the Organization Contact tab when reviewing a change request for an insured client.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when reviewing change requests, this security right should be restricted.
Import/Export Risks	Access the Import Risks and Export Risks actions available from an insured client's Policies list.		This security right grants the user access to the Import - Risks screen, but in order to add a batch file and complete the import, the user will also need to be granted the Import/Export Risks - Add and Import/Export Risks - Edit rights under Insured Clients > Policy.
Import/Export Risks - Add	Add an import batch while executing the Import Risks action available from an insured client's Policies list.		In order to view the created batch and complete the import, the user will also need to be granted the Import/Export Risks - Edit right under Insured Clients > Policy. The Import/Export Risks right is necessary in order to access this screen.
Import/Export Risks - Delete	Delete an import batch while executing the Import Risks action available from an insured client's Policies list.		The Import/Export Risks right under Insured Clients > Policy is necessary in order to access this screen.
Import/Export Risks - Edit	Preview an import batch while executing the Import Risks action available from an insured client's Policies list. Make any necessary changes to the batch and complete the import.		The Import/Export Risks right under Insured Clients > Policy is necessary in order to access this screen.
Submit to Carriers	Use the Submit to Carriers action available from an insured client's Policies - Marketed list.	This enables the user to submit forms and attachments for marketed policies to carriers via fax, email, or print.	If the user is not also granted the Submit to Carriers - Edit Organization Contact permission, the Organization Contact tab is read-only.
Submit to Carriers - Edit Organization Contact	Modify the Organization Contact tab when submitting to carriers from an insured client's Policies - Marketed list.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when submitting to carriers, this security right should be restricted.
Update Carrier Submission	Use the Update Carrier Submission action available from an insured client's Policies - Marketed list.	This enables the user to make changes to Carrier Submissions after they have been submitted and a response has been received from the carrier.
Delete Marketing Service Summary Row	Use the Delete Marketing Service Summary Row action available from an insured client's Policies - Marketed list.	In order for a row to be deleted, it must have a Service Summary Status of In Process.
Move Marketed Lines to Current Policies	Use the Move Marketed Lines to Current Policies action available from an insured client's Policies - Marketed list.	This action moves marketed lines of business from the Marketed list to the Current/Renewed list. It can be used to create new policies, renew policies, or update existing policies.	The user must also have security access to the structures associated to the client.
Print Marketing Submission	Access the Print > Master Marketing Submission workflow available from a client's Policies - Marketed list.	This action prints the selected Master Marketing Submission along with all related forms and attachments.	If the user is not also granted the Print Marketing Submission - Edit Organization Contact permission, the Organization Contact tab is read-only.
Print Marketing Submission - Edit Organization Contact	Modify the Organization Contact tab when printing a marketing submission.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays when printing marketing submissions, this security right should be restricted.
Change Marketing Service Summary Description	Use the Change Service Summary Description action available from an insured client's Policies - Marketed list.	This action is available for any service summary row, regardless of status. If the description of a row on a carrier submission with multiple lines is updated, rows from other lines on the same submission with the same row # are updated as well.
Remarket Marketing Submission	Use the Remarket action available from an insured client's Policies - Marketed list.	Similar to renewing a current policy, this action copies all the information from the existing submission but updates the effective and expiry dates. Users without this right would instead have to spend time creating an entirely new submission if they wished to market a policy with information similar to that of a previous submission.
View Producer/Broker Commissions	View producer/broker commission information in policy/line detail for an insured client.	Users without this right cannot view the producer/broker commission type, percentage, or amount within line detail.	The right to view producer/broker commission at the transaction level is secured separately (under General > General).
Edit Producer/Broker Commissions	Add, edit, or delete producers/brokers in policy/line detail for an insured client. Print a list of producers/brokers on a policy/line. Edit producer/broker commission agreements in policy/line detail.	Users with this right can add, edit, delete, and print all producer/broker information at the line detail level.	The right to edit producer/broker commission at the transaction level is secured separately (under General > General).
Agent/Broker of Record Change - Edit Organization Contact	Modify the Organization Contact tab when performing the Agent/Broker of Record Change action from an insured client's policy list.	The organization contact information that defaults on this screen is determined in Organization Contact Configuration. If you wish to standardize the way this information displays, this security right should be restricted.
Change Effective/Expiry Dates for New/Renew/Migrated/In-Process	Use the Change Effective/Expiry Dates action available from an insured client's Policies list to change the dates for new, renewed, migrated, or in-process policies.		In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Change Effective/Expiry Dates for New/Renew/Renewed/Submitted	Use the Change Effective/Expiry Dates action available from an insured client's Policies list to change the dates for new, renewed, or submitted policies.		In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Change Effective/Expiry Dates for New/Renew/Issued	Use the Change Effective/Expiry Dates action available from an insured client's Policies list to change the dates for new, renewed, or issued policies.		In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Change Effective/Expiry Dates for Endorse/In-Process	Use the Change Effective/Expiry Dates action available from an insured client's Policies list for endorsed or in-process policies.		In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Change Effective/Expiry Dates for Endorse/Submitted	Use the Change Effective/Expiry Dates action available from an insured client's Policies list for endorsed or submitted policies.		In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Change Effective/Expiry Dates for Endorse/Issued	Use the Change Effective/Expiry Dates action available from an insured client's Policies list for endorsed or issued policies		In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Change Effective/Expiry Dates for Cancel/In-Process	Use the Change Effective/Expiry Dates action available from an insured client's Policies list for cancelled or in-process policies.		In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Change Effective/Expiry Dates for Cancel/Cancelled	Use the Change Effective/Expiry Dates action available from an insured client's Policies list for cancelled policies.		In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Change Effective/Expiry Dates for Reinstate/Issued	Use the Change Effective/Expiry Dates action available from an insured client's Policies list for reinstated or issued policies.		In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Custom Form Export - Edit Organization Contact	Modify information on the Organization Contact tab when exporting a custom form for an insured client.	The organization contact information on this scree is based on your settings in Organization Contact Configuration. To standardise the way this information displays on applications, limit access to this security right.
Turn Off Policy Download	Use the Turn Off Policy Download control on the Service/Billing screen.	This enables a user to turn off download at the policy level to prevent policy information from being overwritten.
Move Marketing Submission to History	Use the Move Marketing Submission to History action available from an insured client's Policies - Marketed list		In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Edit Estimated Monthly	Modify the Estimated monthly values for premium and commission fields on a line of business.		In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
Copy Policy	Use the Copy Policy action available from an insured client’s the Policies list.	Users with this right can copy Servicing/Billing and Application information from the selected policy to a new policy on the same or a different account.	In order to access this area, the user also needs to be granted the View right under Insured Clients > Policy.
View Pr/Br Commission Percent/Amount	View producer/broker commission percent/amount information and edit commission type.	Users without this right see X’s in the Pr/Br Commission Percent and Amount fields, rather than the actual field values.
View Pr/Br Production Credit %	View producer/broker production credit %.	Users without this right see X’s in the Pr/Br Production Credit % field, rather than the actual field value.
View Pr/Br Order #	View producer/broker order #.	Users without this right see X’s in the Pr/Br Order # field, rather than the actual field value.
Add/Edit Override Commission Agreements	Select or deselect the Override commission agreement percentage/amount checkbox for insured clients.	Users with this right can change commission amounts and percentages from those on a policy’s default commission agreement. Because the commission agreement that defaults on a policy is usually appropriate, limit this right to managerial personnel.	To access this area, the user also needs to be granted the View right under Insured Clients > Policy and/or the View right under General > Renewals Manager.

Services

Permission	Enables	Implications	Related
View Service	View all services in the list accessible under Client Contracts > Services.
Add Service	Add a service contract for an insured client.		In order to add a service, the user also needs to be granted the View Service right under Insured Clients > Services. If the user is not also granted the Edit Service right, the user will be able to enter service detail when adding the service, but will not be able to edit the service once it is added.
Edit Service	Edit a service.		In order to edit a service, the user also needs to be granted the View Service right under Insured Clients > Services.
Delete Open Services	Delete any services in the Services – Open list.		In order to delete a service, the user also needs to be granted the View Service right under Insured Clients > Services.
Delete Closed Services	Delete any services in the Services – Closed list.		In order to delete a service, the user also needs to be granted the View Service right under Insured Clients > Services.
Close Service	Access the Close Service action available under Client Contracts > Services.	This security right permits the user to close an open service and any associated open activities.	In order to close a service, the user also needs to be granted the View Service right under Insured Clients > Services.
Renew Service	Access the Renew Service action available under Client Contracts > Services.	When renewing, the user may select which information from the existing service defaults into the new service.	In order to renew a service, the user also needs to be granted the View Service right under Insured Clients > Services.
Reopen Service	Access the Reopen Service action available under Client Contracts > Services.		In order to reopen a service, the user also needs to be granted the View Service right under Insured Clients > Services.
Delete Service Itemizations	Delete itemizations from a service in an insured client's Client Contracts > Services list.		To delete itemizations, users must also have the View/Edit and Delete rights granted under Insured Clients > Services.
View Pr/Br Commission Percent/Amount	View producer/broker commission percent/amount information and edit commission type.	Users without this right see X’s in the Pr/Br Commission Percent and Amount fields, rather than the actual field values.
View Pr/Br Production Credit %	View producer/broker production credit %.	Users without this right see X’s in the Pr/Br Production Credit % field, rather than the actual field value.
View Pr/Br Order #	View producer/broker order #.	Users without this right see X’s in the Pr/Br Order # field, rather than the actual field value.

SMS History

Permission	Enables	Implications	Related
View	View the SMS History area in Account Detail.	Because prompt communication with your clients is crucial, granting this right to any user responsible for servicing client accounts is recommended if your organization has enabled SMS messaging.	This right only enables the user to view existing SMS and MMS messages. To send a message, the user must have the Send right granted under General > General > SMS. SMS Messaging must be enabled system-wide in Configure > SMS > System Settings, and your organization must have an Integrated Texting subscription. For more information on obtaining a subscription, visit the Twilio section of the Partner Program page on the Applied Systems website.